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Settings and activity

31 results found

  1. Add 35s and 40s Ring Duration Increments for Call Queues

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Cherilyn shared this idea  · 

  2. Time widget in chat

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Cherilyn supported this idea  · 

  3. SMS Text Templates

    23 votes

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    New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Cherilyn supported this idea  · 

  4. Remove keyword "CANCEL" from automatic OPT-OUT for SMS

    26 votes

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    0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    Thank you for this feedback!

    As a workaround while this is being reviewed, instead of asking customers to respond with the word Cancel, you could ask to respond with 1 to Accept and 2 to Cancel.

    Cherilyn supported this idea  · 

  5. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    167 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Cherilyn supported this idea  · 

  6. Receive OTP from websites

    214 votes

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    Under Review  ·  46 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Cherilyn supported this idea  · 

  7. Call Display visible when calls are transferred from Reception

    25 votes

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    New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Cherilyn supported this idea  · 

  8. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

    58 votes

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    New  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Cherilyn supported this idea  · 

  9. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

    55 votes

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    New  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Cherilyn supported this idea  · 

  10. Number Storage

    24 votes

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    New  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Cherilyn supported this idea  · 

  11. Ability to download bulk users on SMS campaign

    26 votes

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    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Cherilyn supported this idea  · 

  12. Ability to dial out while there is an incoming call

    93 votes

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    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Cherilyn supported this idea  · 

  13. Streaming Music / Message on Hold

    85 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Cherilyn supported this idea  · 

  14. Permanently minimize the AI Notes and Transcript box

    86 votes

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    20 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!

    Cherilyn supported this idea  · 

  15. Enable AI transcription on Desk phone

    258 votes

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    Planned  ·  71 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Cherilyn supported this idea  · 

  16. Disable "AI is taking notes" when on call

    170 votes

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    37 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

    Thank you!

    Cherilyn supported this idea  · 

  17. Audit Trail Enhancements

    276 votes

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    72 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Cherilyn supported this idea  · 

  18. Remove voicemail notification when enabling SmartNotes AI

    6 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Cherilyn supported this idea  · 

  19. Enable MFA for super admin only

    4 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Cherilyn supported this idea  · 

  20. Create a single task for queue calls | RingCentral for Salesforce

    7 votes

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    1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Admin →
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    Cherilyn supported this idea  · 
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