Settings and activity
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18 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert) · Admin →
Alice
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1 voteAlice
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19 votesAlice
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3 votesAlice
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5 votesAlice
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225 votesAlice
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66 votesAlice
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67 votes
We have this problem in performance reports, but this is no more a problem in Business Analytics since Jan 2026.
In Business Analytics, we have a separate Call Result for Abandoned, Missed with VoiceMail, Missed without Voicemail, and Answered Elsewhere (for simultaneous ringing) w.r.t user dimension.
We have a BA dictionary explaining this -https://support.ringcentral.com/article-v2/Business-Analytics-data-dictionary.html?brand=RingCentral&product=RingEX&language=en_US
and soon in a couple of weeks we will publish a detailed knowledge base article on how to check metrics in business analytics and filter "answered elsewhere" calls.
Alice
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20 votes
An error occurred while saving the comment Alice
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6 votesAlice
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6 votesAlice
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19 votesAlice
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30 votes
AI Notes Is now Live !!
We're bringing AI-powered meeting intelligence to RingCentral Video Experience—available in the RingCentral app on desktop and mobile, and on the browser. Get an in-meeting recap plus a detailed post-meeting summary with action items, right when you need it.
What's New
Real-Time In-Meeting Recaps
Automatically generates a concise summary of the discussion, allowing late joiners to catch up instantly without interrupting the flow.
Intelligent Post-Meeting Insights
Delivers comprehensive summaries, organized topics, and auto-extracted action items immediately after the meeting.
Learn More
Alice
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An error occurred while saving the comment Alice
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We see transcriptions now, and the bookmarking keywords is great - but we need the Recap and Tasks just like the AI in calls creates.
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3 votesAlice
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18 votes
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6 votesAlice
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5 votesAlice
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72 votesAlice
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68 votesAlice
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This is a no brainer. If you look at a support case in the portal, and there has also been email correspondence, you cannot make any determination of that status. If others on my team create a case, which they do, I cannot see half the history! Please combine these, and give a full picture of the case in the portal.