← RingCentral Ideas

Settings and activity

15 results found

  1. Abandoned Call Tracking Feature

    43 votes
    4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Alice supported this idea  · 

  2. Call should not be detected as missed if it was answered elsewhere

    50 votes
    New  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Alice supported this idea  · 

  3. Email correspondence within a case should be visible in the support site case information

    15 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Alice commented  · 

    This is a no brainer. If you look at a support case in the portal, and there has also been email correspondence, you cannot make any determination of that status. If others on my team create a case, which they do, I cannot see half the history! Please combine these, and give a full picture of the case in the portal.

    Alice supported this idea  · 

  4. Add "case portal" tab or link in support site

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Alice supported this idea  · 

  5. Integrate Admin Portal with Support Portal so Admins can create a support case/ticket from 1 portal

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Alice supported this idea  · 

  6. See all support cases in the support portal

    11 votes
    1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Alice supported this idea  · 

  7. AI note taker

    19 votes
    New  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Alice supported this idea  · 
    An error occurred while saving the comment
    Alice commented  · 

    We see transcriptions now, and the bookmarking keywords is great - but we need the Recap and Tasks just like the AI in calls creates.

  8. Add settings to host debrief or recap call after a meeting - video or call only

    3 votes
    Future Consideration  ·  0 comments  ·  Events & Video » Webinar  ·  Admin →
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    Alice supported this idea  · 

  9. SMS - Access granting for managers to team members SMS messages

    7 votes
    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  10. AI Assistant - consolidate the number of times "AI is Taking Notes"

    6 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Alice supported this idea  · 

  11. Silent Monitor, Coach, Barge - Update prompt when user is already being monitored

    5 votes
    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Alice supported this idea  · 

  12. Allow multiple supervisors to monitor a call simultaneously

    48 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Alice supported this idea  · 

  13. Allow multiple people to call monitor at the same time

    67 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Alice supported this idea  · 

  14. Auto-delete RingSense recordings under 1 minute

    39 votes
    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Alice supported this idea  · 

  15. Ability to use RingSense on Queue Calls

    47 votes
    5 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Alice supported this idea  ·