Settings and activity
16 results found
-
200 votes
Alice
supported this idea
·
-
49 votesAlice
supported this idea
·
-
59 votesAlice
supported this idea
·
-
15 votes
An error occurred while saving the comment Alice
supported this idea
·
-
6 votesAlice
supported this idea
·
-
5 votesAlice
supported this idea
·
-
14 votesAlice
supported this idea
·
-
21 votesAlice
supported this idea
·
An error occurred while saving the comment Alice
commented
We see transcriptions now, and the bookmarking keywords is great - but we need the Recap and Tasks just like the AI in calls creates.
-
3 votesAlice
supported this idea
·
-
13 votes
-
6 votesAlice
supported this idea
·
-
5 votesAlice
supported this idea
·
-
53 votesAlice
supported this idea
·
-
67 votesAlice
supported this idea
·
-
57 votes
This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.
Key benefits of this feature include:
- Custom thresholds: Customers can define minimum call duration rules
- Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
- Business impact: Streamlines analysis by focusing only on meaningful customer interactions
Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account
Alice
supported this idea
·
-
48 votes
See "Call Queue" filter in "All filters" on the Calls page.
Alice
supported this idea
·
This is a no brainer. If you look at a support case in the portal, and there has also been email correspondence, you cannot make any determination of that status. If others on my team create a case, which they do, I cannot see half the history! Please combine these, and give a full picture of the case in the portal.