Settings and activity
22 results found
-
18 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert) · Admin →
Alice
supported this idea
·
-
1 voteAlice
shared this idea
·
-
19 votesAlice
supported this idea
·
-
3 votesAlice
supported this idea
·
-
52 votes
-
5 votesAlice
supported this idea
·
-
223 votesAlice
supported this idea
·
-
64 votesAlice
supported this idea
·
-
67 votes
We have this problem in performance reports, but this is no more a problem in Business Analytics since Jan 2026.
In Business Analytics, we have a separate Call Result for Abandoned, Missed with VoiceMail, Missed without Voicemail, and Answered Elsewhere (for simultaneous ringing) w.r.t user dimension.
We have a BA dictionary explaining this -https://support.ringcentral.com/article-v2/Business-Analytics-data-dictionary.html?brand=RingCentral&product=RingEX&language=en_US
and soon in a couple of weeks we will publish a detailed knowledge base article on how to check metrics in business analytics and filter "answered elsewhere" calls.
Alice
supported this idea
·
-
20 votes
An error occurred while saving the comment Alice
supported this idea
·
-
6 votesAlice
supported this idea
·
-
6 votesAlice
supported this idea
·
-
19 votesAlice
supported this idea
·
-
30 votesAlice
supported this idea
·
An error occurred while saving the comment Alice
commented
We see transcriptions now, and the bookmarking keywords is great - but we need the Recap and Tasks just like the AI in calls creates.
-
3 votesAlice
supported this idea
·
-
18 votes
-
6 votesAlice
supported this idea
·
-
5 votesAlice
supported this idea
·
-
72 votesAlice
supported this idea
·
-
68 votesAlice
supported this idea
·
This is a no brainer. If you look at a support case in the portal, and there has also been email correspondence, you cannot make any determination of that status. If others on my team create a case, which they do, I cannot see half the history! Please combine these, and give a full picture of the case in the portal.