Settings and activity

76 results found

1. SMS Monitoring

   59 votes

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   8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Merinia supported this idea  ·  Dec 10, 2025

2. Add the ability to enable/disable the AI Notes feature on transferred calls.

   15 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Merinia supported this idea  ·  Dec 5, 2025

3. Increase data retention for call logs more than 2 years

   30 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Merinia supported this idea  ·  Nov 18, 2025

4. Block all Outside Incoming Calls

   18 votes

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   New  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Merinia supported this idea  ·  Nov 11, 2025

5. Sync DND Status of Deskphone with Service Web and RC App

   16 votes

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   5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Merinia supported this idea  ·  Nov 10, 2025

6. RC app fax default view and download location selection

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Merinia supported this idea  ·  Oct 16, 2025

7. Allow customization of voicemail notification subject lines

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Merinia supported this idea  ·  Oct 2, 2025

8. AI receptionist Calendar

   6 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Merinia supported this idea  ·  Oct 2, 2025

9. Add a Sound When a Call Ends in the Desktop App

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Merinia supported this idea  ·  Aug 22, 2025

10. Utilize Rc numbers for whats app business

    29 votes

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    13 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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    Merinia supported this idea  ·  Jul 14, 2025

11. Disable Ringing on Second Handset While First one is on Active Call

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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    Merinia shared this idea  ·  Jul 10, 2025

12. Ability to assign user extensions on Key template under Key Layout

    9 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Merinia shared this idea  ·  Jul 2, 2025

13. Ability to assign users in Key template

    7 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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    Merinia supported this idea  ·  Jul 2, 2025

14. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

    72 votes

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    New  ·  10 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Merinia supported this idea  ·  Jun 27, 2025

15. Receive call notification from my added account while logged in on a different account

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Merinia shared this idea  ·  Jun 19, 2025

16. Restore deleted text messages

    79 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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    Merinia supported this idea  ·  May 29, 2025

17. Multiple extension will receive the message once they send a text message on the main company number

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Merinia supported this idea  ·  May 28, 2025

18. SMS auto Response

    6 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Merinia supported this idea  ·  May 28, 2025

19. Change to a different extension on RingCentral App

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Edit…  ·  Delete…  ·  Admin →
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    Merinia supported this idea  ·  May 27, 2025
    Merinia shared this idea  ·  Apr 18, 2025

20. To be on available status in the queue without logging in to the app/deskphone so we can forward the call to the external number

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Merinia supported this idea  ·  May 16, 2025