Settings and activity

19 results found

1. Option to add Avg Abandon time in Performance Report.

   3 votes

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   0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Carolynn supported this idea  ·  Dec 23, 2025

2. Filter Out Internal Calls In RingCentral App Call Logs

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Carolynn supported this idea  ·  Dec 23, 2025

3. Split internal and external call recording options - ACR

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Carolynn supported this idea  ·  Dec 23, 2025

4. Ability to exclude internal calls from automatic call recording

   52 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Carolynn supported this idea  ·  Dec 23, 2025

5. Internal call recording per user disable feature for automatic call recording

   31 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Carolynn supported this idea  ·  Dec 23, 2025

6. Disable Call recording prompts on Internal Call Transfers

   14 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Carolynn supported this idea  ·  Dec 23, 2025

7. Pause/Mute Recording Option for Internal Calls

   20 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Carolynn supported this idea  ·  Dec 17, 2025

8. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   679 votes

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   Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Carolynn supported this idea  ·  Dec 16, 2025

9. Tracking Idle Time

   11 votes

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   New  ·  4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Carolynn supported this idea  ·  Dec 16, 2025

10. How long has the member of a queue been 'Available'?

    34 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Carolynn supported this idea  ·  Dec 16, 2025

11. Full Agent Login Time Reporting Capabilities

    52 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Carolynn supported this idea  ·  Dec 16, 2025

12. Missed call report that shows all available users at the time of the missed call.

    45 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Carolynn supported this idea  ·  Dec 16, 2025

13. provide unavailable time for each rep

    6 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Carolynn supported this idea  ·  Dec 16, 2025

14. Add Total Do Not Disturb time to User Performance Report

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Carolynn shared this idea  ·  Dec 16, 2025

15. Share video cloud recording with external parties

    130 votes

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    Planned  ·  18 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Carolynn supported this idea  ·  Nov 24, 2025

16. show multiple screen sharing

    25 votes

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    Future Consideration  ·  5 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Carolynn supported this idea  ·  Nov 24, 2025

17. show me what i am sharing when i share my screen

    3 votes

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    New  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    Carolynn supported this idea  ·  Nov 24, 2025

18. Allow sharing of part of screen

    2 votes

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Carolynn supported this idea  ·  Nov 24, 2025

19. Minimize sharing screen option

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    6 votes

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Carolynn supported this idea  ·  Nov 24, 2025