Settings and activity

61 results found

1. Dynamic Holiday Custom Rule Management

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Harriet supported this idea  ·  Jun 30, 2026

2. New Skill Request: Send Emails

   16 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Harriet supported this idea  ·  Jun 29, 2026

3. Per-User Customization for AI Note-Taking Announcements

   10 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Harriet supported this idea  ·  Jun 26, 2026

4. Interactive Visual Timeline & Time-Picker Simulator for Complex Call Routing

   16 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harriet supported this idea  ·  Jun 19, 2026

5. Ability to permanently disable or dismiss the SMS compliance "Opt-out" pop-up reminder

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Harriet supported this idea  ·  Jun 18, 2026

6. Case Portal: make all cases visible in the case portal

   6 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Harriet supported this idea  ·  Jun 16, 2026

7. Toggle 411 calls restriction in Billing>Calling Rates> Premium Rates

   25 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harriet supported this idea  ·  Jun 12, 2026

8. Add Explicit "Do Not Disturb (DND)" Agent Status Metric and Breakout to Live Reports Dashboard

   28 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Harriet supported this idea  ·  Jun 12, 2026

9. Support Multi-Dimensional Grouping and Outbound Queue-Mask Tracking in Business Analytics Pro

   9 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Harriet supported this idea  ·  Jun 10, 2026

10. adapt the ringcentral scheduler into the new Outlook Instead of it being a seperate addon app

    15 votes

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminPratyusha Mudrakarta (Senior Product Manager, Productivity, RingCentral) responded

    Thank you for the feedback! We will consider this in one of our future releases and absolutely looking forward to supporting the new Outlook.

    Harriet supported this idea  ·  Jun 10, 2026

11. Add Device for BYOC Numbers

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harriet supported this idea  ·  Jun 10, 2026

12. Implement Concurrent Edit Prevention / Real-Time Syncing for Tasks in RingEX

    13 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Harriet supported this idea  ·  Jun 5, 2026

13. Presence Keys to function as selectable outbound line identities rather than direct dial targets.

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Harriet supported this idea  ·  Jun 4, 2026

14. SMS Recipient Removal in Call Queues

    21 votes

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    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harriet supported this idea  ·  May 27, 2026

15. Support Native SIP Registration for Poly X52 + TC10 in BYOD / Poly Mode

    11 votes

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Harriet supported this idea  ·  May 27, 2026

16. Option to Select “Desktop Only” for Call Handling to Prevent Duplicate “IP Phone Offline” Entries

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harriet supported this idea  ·  May 15, 2026

17. Improve SMS Shared Inbox Visibility Across Assigned Users

    58 votes

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    Planned  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Harriet supported this idea  ·  May 14, 2026

18. SMS Shared inbox: Resolve feature

    16 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Harriet supported this idea  ·  May 12, 2026

19. Real-time Email/SMS Notifications for Call Queue Booster Callback Requests

    32 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Harriet supported this idea  ·  May 8, 2026

20. Disable all call forwarding in user extension

    13 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harriet supported this idea  ·  May 8, 2026