1411 results found
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Adding additional Line within User Extension
We are a company who always use Conference call on their Deskphone. We want to utilize all of the lines on our Deskphone wherein while we are using Line 1 and Line 2 (with customers) we need want to use another line to call another client (external) or colleague (internal). We want to make utilize all of our lines in Deskphone/HUD.
1 vote -
Since RingCentral is now flagging calls as "SUSPECTED ROBOCALL" give me the option to block "SUSPECTED ROBOCALL"
It would be helpful because almost all of the calls I receive on my RingCentral number are suspected robocalls.
6 votes -
Changing the default name from being the main super admin/main extension
When an organization uses their main number as the fax caller ID or fax number as the sender, it would be beneficial if we could change the name from the default main super admin user. We had a ticket come in from a customer that was confused as to why a user who no longer works there is showing as the "From" user on faxes.
3 votes -
Corporate Directory Not Showing up on Poly Phones
Customer would like to be able to see their corporate directory to show on their RingCentral Provided desk phones.
4 votes -
Blocking Robocalls Using Local Number
The customer would like to ask for feature that can block robocalls even if they are just using local number with their main company number
2 votes -
Show Caller Name and Number on outbound call
The customer would like for their name and number to show when they do an outbound calls to their customer.
1 vote -
Park Location capability on Yealink CP965 Conference Phones
To support the feature and be able to park calls on a Yealink CP965 phone.
1 vote -
Transfer calls via presence from 2 different RingCentral Account
Transfer calls via presence from 2 different RingCentral Account
1 vote -
Select which monitored users ring on your phone.
I like that we can have our phone ring for pickup groups that we are monitoring but would like this to be something that isn't an all or nothing option. I have user extensions on my phone for speed dial purposes that I do not need to have ring when on my phone when they receive a call. Allowing us to pick specific monitored users to ring would be very helpful.
13 votes -
Give option for the caller to enter account number to be recorded
to be able to have account number recorded on our end
1 vote -
Enhanced SMS Functionality
Description:This feature request aims to improve the SMS functionality by providing users with the capability to determine if a recipient's phone number is capable of receiving SMS messages. Additionally, it requests for clearer and more informative error messages when a user encounters an issue while sending an SMS message.Objective:The objective of this feature request is to enhance the user experience by providing them with essential information about the recipient's phone number's SMS capabilities. Additionally, clear and informative error messages will help users understand and troubleshoot issues when SMS sending failures occur.
1 vote -
Share lines switching from dial tone to line put on hold from another phone
Have a shared line setup....6 phones, 3 shared lines. If a user answers a call and puts in on hold, the only way another phone can pickup that shared call is to select the button for the shared line on hold FIRST before picking up the handset. If they pickup the handset first and attempt to select the line on hold after that, then all the phones will ring and the call on hold will be lost. Please adjust the functionality so that users and switch between lines without having to hangup the handset each time first.
1 vote -
Pop up window for New Messages
Customer would like to have a pop up window, if there is a message beiong received. This is to notify the user that they have a message and will notice the message right away as per the CEO wants this feature.
2 votes -
Forward all calls to Voicemail except Contacts
The ability to deny all calls except for those that are in your Contacts and or Company contacts - removing the issue of spam all together.
1 vote -
Enable Jamaican Virtual Numbers to Receive Calls from Local Jamaican Numbers
Feature Overview:The current implementation of Jamaican Virtual Numbers (IVN) restricts the receiving party to be located outside Jamaica. This feature request aims to enhance the functionality of Jamaican Virtual Numbers by allowing them to receive calls from local Jamaican numbers as well. The proposed feature seeks to remove the existing limitation and enable users, both businesses and individuals, to establish a more robust local presence.
1 vote -
Split UK Premium options (084, 087, 09)
087 and 084 numbers are considered "low-call" rate (charged at around 3p per minute) and many companies use this for contacting clients etc. 09 numbers are considered premium rate (charged at 25p - £2.00 per minute). These 3 options are currently bundled under "Premium" within Service WebWould it be possible to separate 087 and 084 into 1 group and keep 09 on its own?
1 vote -
transfer call from Ring Central to external number using a short code
transfer call to external number back and for like it was one of the extension.
2 votes -
Add login/logout buttons for queue members in the Line Keys on Mitel 6940w
We don't have our employees use the application. We don't have it installed on the PC or phones. They are strictly fielding calls from customers from Mitel 6940w desk phones, which work great but they can't log themselves in and out of the queue status. As of now, we have to set their phones to DND, which means that while they won't field calls from customers, they can't take calls from anyone else.
2 votes -
Add Mitel as one of the supported deskphone for paging device
It is beneficial for those who is already using Mitel phones so that we can use it for paging rather than changing the phones just to use the paging feature.
2 votes -
Automated Whitelisting for International Inbound Calling
Objective: The purpose of this feature request is to streamline and automate the process of enabling whitelisting for international inbound calling on RingCentral. The proposed enhancement aims to reduce user inconvenience by automatically enabling inbound calling for a particular country if it is already enabled for international calling in the RingCentral Call Rates tab on the service web.Background: Currently, users often face inconvenience and delays when they need to enable inbound calling for a specific country. This process involves reaching out to support, which can be time-consuming. By automating the whitelisting process based on the existing configuration in the Call…
6 votes
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