1411 results found
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call history for 30 (90) days if customer decides
Call history for 30 (90) days if customer decides.
It should be configurable per account. 7 days as default is good, but for a lot of medium and large sized customers it is too short.10 votes -
Forwarding of calls with RingOut to external devices
Forwarding of RingOut calls to external devices
Addition: The app should allow for queries and transfers to continue to be possible during RingOut conversations.
11 votes -
Call Complete elsewhere
When the call is forwarded, the journal should show who took the call.
10 votes -
call back when free after busy (CCBS / CCNR)
Call back when free after busy (CCBS / CCNR)Common feature in Europe
16 votes -
Automatic call forwarding when the PC is locked or shut down
When the PC is locked or shut down, it should be possible for a defined call forwarding to be activated automatically. This call forwarding should be automatically deactivated when you unlock the PC or start the Unify Office app.
22 votes -
It should be visible which people are registered on a call queue
Request:
Every participant in a group or group should have the following options:
- All members of the group or call queue should be visible to every participant in the app
- In addition, the registration status ("accepting queue calls" active or inactive") should be visible to every participant16 votes -
It should be noticeable when other people have redirected their phone
Problem statement:
- An employee can have a call forwarded to a colleague or a hotline despite the status "available" and is therefore not reachable by the caller personally by telephone.Wish:
- If the call forwarding is activated, it should be internally clear from the status that the employee cannot be reached personally by telephone
- In addition, it would be nice if the redirection destination could be recognized by other employees in the status.11 votes -
Display number while transfer
A Call to 522 is transferred to 567. The display 'call from 522' remains on 567's device/app.The user 567 should see, who is the originator of this call on his display.
12 votes -
Fax without activated voicemail
Some organizations have the corporate rule, that always the real person has to take an incoming call. So voicemail must not be used in the organization.But as of today, if you use the combined user (voice&fax) you must activate for missed call 'send to voicemail'.Please find an implementation, where there is no must for this 'send to voicemail) setting
11 votes -
Pick A Call Park Location
Be able to park a call on a number of the users choosing. We have several departments and each one used certain numbers. For example the 800 line would use numbers in the 20's and book keeping would use the 30's. Also each user would typicaly use the same number. So if you heard Bob on the overhead page call your name you know he uses park 24 and if it was Jane she uses park 23.
1 vote -
Auto pick up for internal numbers
I have users that need there phones to be hands free. I am requesting a feature for a auto pick up for incoming internal calls. So in this use case the docs do not need to touch the desk phone at all but also can get calls from other docs.
2 votes -
Have Robocalls options set on individual extension
Have Robocall options set on individual extension as well as overall Admin
2 votes -
Letters added on to call
I would love to see letters be able to be added to a call when someone is calling the business line. That way I am able to filter out much easier who is calling my personal number and who is calling the business line. For example if my business is called "XY" then when someone calls my business line, it will show up on my phone as "555-555-5555 XY"
3 votes -
Retain Caller ID When Dialing International Numbers
Some numbers are showing a different Caller ID when dialing international numbers. It would be great if the original Caller ID is retained instead of having to show a different Caller ID when dialing international numbers.
5 votes -
Favorites and Presence
It would be beneficial if, when having a phone with favorite/speed dial contacts AND managing user presence status if the favorites showed on the phone first, above the presence users rather than under then.
1 vote -
Limited extension HUD and Presence
Option for a limited extension to have a HUD or presence in the desk phone that can be controlled by a user.
9 votes -
Let me see the Caller ID (of the caller) when a user I am using Presence to monitor gets a call
So I have team made up of 6 users, and 95% of their calls are direct dials to the user not to the team as a whole. Then manager would look to see who is calling his employees so that if the user is away from their desk (or out sick) the manager knows if this is a call he needs to answer or if it is something that can wait.
2 votes -
Remove DND feature
Having users put themselves in DND to avoid answering calls. Would like to be able to remove them from doing that.
9 votes -
Allow users to opt out of calls be recorded
Our request is that there be an option to have only calls to external users outside our company directory be recorded. Specifically giving an option to apply that to certain users if I select outbound or inbound there be an option to opt out of calls between users within the organization be recorded.
1 vote -
RingCentral Provisioning should have full accesss to Web interface of Deskphones
RingCentral Provisioning should have full access to Web interface of Deskphones.
The client has expressed the desire to remotely access the graphical user interface (GUI) settings of their deskphone, without the need for network connectivity. The requested functionality entails the ability to configure and modify all settings pertaining to the deskphone GUI, while being physically disconnected from the network to which the device is connected.
2 votes
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