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289 results found

  1. CapsuleCRM integration

    all other CRM seem to be available, why not CapsuleCRM

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Imprivata

    Imprivata is a secure MFA solution typically installed on a device such as a cellphone. Since we are not issued cellphones, RingCentral is our only business solution for phone and SMS, it would only make sense for Imprivata to function through RC as well.

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Outbound Automatic Voicemail Drop

    Be able to leave a pre-recorded voicemail as soon as you hear a "beep" and move on to your next call. In other words, make outbound call and instead of waiting for someone to pick; drop an automated or prerecorded message for the second party to call you back, while you move on to your next dial up call.

    213 votes
    Future Consideration  ·  32 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. SMS Inbound/Outbound Reports

    Track the number of SMS messages being sent and received by user.

    4 votes
    Future Consideration  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. Multiple Voicemail Greetings

    Please provide the ability to record more than one VM greeting, ex. Standard, Out-of-Office, and Extended Absence Greetings and then the option to select each as needed. Currently, I set a Standard VM greeting but when I am out-of-the-office, I have to record a different greeting which overwrites my Standard, and then I have to re-record that when I'm back in the office, and the cycle continues. This request benefits anyone who uses Voicemail.

    198 votes
    Future Consideration  ·  54 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Remove completed tasks from queue, not delete.

    When a task is marked "Complete", remove it from the tasks, not delete it. RC Classic would remove a completed task, now they all sit there with a line through it offering only the option to "delete". We use these tasks for day to day work flow and to log how tasks are worked if there should ever be a need to reference them.

    36 votes
    Future Consideration  ·  4 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  7. bring call queue management into the app

    Bring call queue management into the app. It's frustrating to move back and forth between the app and the web page, especially on a mobile device. calling from the web page does not work, nor does listening to the voicemail.

    19 votes
    Future Consideration  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  8. RingGroup caller ID labeling and customization

    Current Situation:
    Vonage and Star2Star offer admins the ability to present the RingGroup name and/or custom labels along with the Caller ID name for calls sent to RingGroup members.
    RingCentral does not provide the ability to add custom labels, tags, or prepend text to the caller ID of calls placed to a Virtual Extension RingGroup.

    NVA is evaluating RingCentral’s Call Queue and Virtual Extension RingGroups on Yealink T46U’s.
    RingCentral Call Queues, which offer the Caller ID manipulation feature requested by NVA, cannot be used in place of RingGroups due to Call Queues not being able to present more than one…

    2 votes
    Future Consideration  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  9. Driver Recruitment Software Integration

    It will help a lot if we could have an integrations with DRS - Driver Recruitment Software for both calls & SMS for UK customers.

    1 vote
    Future Consideration  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. allow a role to view sms msssage logs of sent and received messages

    This would allow managers assigned certain roles to be able to monitor sms messages without having to export the list. Viewing through the admin portal also allows the manager to see the user tied to the number and if we've recorded the external user and their number (currently the export only provides the numbers used in the messaging).

    2 votes
    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Caller ID name should be visible for Toll Free

    Our Caller ID shows up as different for each phone in our office

    137 votes
    Future Consideration  ·  27 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Tracking or Logs for SMS Messages

    A way to track how many SMS messages have been delivered or if there was an error and a way to track what is being sent via SMS from an Admin point of view.

    7 votes
    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. Delete bulk messages/Conversation in Unified App

    There needs to be a way for admins to delete bulk messages.

    141 votes
    Future Consideration  ·  55 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  14. Enable SMS for UK numbers

    Hi, It would be best if we can allow SMS to be enabled for UK numbers. This will help users to utilize their UK numbers in communicating to clients thru text messaging.

    106 votes
    Future Consideration  ·  35 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  15. Integrate local Mac Contacts within the app (like RingCentral Phone does)

    This applies to the RingCentral app on Mac (not sure it if would apply to Windows as well). In the old RingCentral Phone app, it would integrate with the Mac's local Contacts app (Settings > Contacts > View Mac Contacts). Doing this would allow the list of calls/texts to be populated with the callers' names instead of phone numbers. This was great. In the new RingCentral combined app, this isn't possible. Under Settings > Calendars and contacts you can connect the app to Microsoft and Google, but not your local Mac Contacts app. Thus I currently have to run both…

    13 votes
    Future Consideration  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  16. Read notification for RingCentral messages

    173 votes
    56 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?
    Future Consideration  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    September 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!

  17. Set Speed Dial using RingCentral App

    Set up Speed Dial using RingCentral App that will reflect with deskphone as well

    8 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Record/Archive All SMS Messages

    From a quality and company security purpose, it would be wonderful if Admins were able to record all sms messages sent and received from all company extensions. At least access an archive database of the sms sent and received.

    43 votes
    Future Consideration  ·  5 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Allow setting the Company Fax/SMS Recipient to a call queue

    We need the Company Fax/SMS Recipient to include multiple people. The issue is when moving a call queue number to an IVR menu, the recipient of fax and text goes from the call queue member list down to a single user extension only in the site IVR settings. It is a limiting factor.

    37 votes
    Future Consideration  ·  9 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  20. Check SMS logs as an admin

    we want to request to have an option to see who/what an extention has sent via text

    5 votes
    Future Consideration  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
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