281 results found
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Remove completed tasks from queue, not delete.
When a task is marked "Complete", remove it from the tasks, not delete it. RC Classic would remove a completed task, now they all sit there with a line through it offering only the option to "delete". We use these tasks for day to day work flow and to log how tasks are worked if there should ever be a need to reference them.
36 votes -
Integrate local Mac Contacts within the app (like RingCentral Phone does)
This applies to the RingCentral app on Mac (not sure it if would apply to Windows as well). In the old RingCentral Phone app, it would integrate with the Mac's local Contacts app (Settings > Contacts > View Mac Contacts). Doing this would allow the list of calls/texts to be populated with the callers' names instead of phone numbers. This was great. In the new RingCentral combined app, this isn't possible. Under Settings > Calendars and contacts you can connect the app to Microsoft and Google, but not your local Mac Contacts app. Thus I currently have to run both…
16 votes -
Caller ID name should be visible for Toll Free
Our Caller ID shows up as different for each phone in our office
152 votes -
Tracking or Logs for SMS Messages
A way to track how many SMS messages have been delivered or if there was an error and a way to track what is being sent via SMS from an Admin point of view.
8 votes -
RingGroup caller ID labeling and customization
Current Situation:
Vonage and Star2Star offer admins the ability to present the RingGroup name and/or custom labels along with the Caller ID name for calls sent to RingGroup members.
RingCentral does not provide the ability to add custom labels, tags, or prepend text to the caller ID of calls placed to a Virtual Extension RingGroup.
NVA is evaluating RingCentral’s Call Queue and Virtual Extension RingGroups on Yealink T46U’s.
RingCentral Call Queues, which offer the Caller ID manipulation feature requested by NVA, cannot be used in place of RingGroups due to Call Queues not being able to present more than one…2 votes -
Enable ability to add call queues to templates for new users
Adding this function would save an immense amount of time when a new agent is added to the system. At the moment, when I add a new user, I have to manually go in to each queue and add the new user via the Call Handling & Members sub-menu. We have over 80 queues (and counting) and this is extremely time consuming, especially if I have more than one agent starting at any given time, which is going to be taking place in the near future.
35 votes -
Driver Recruitment Software Integration
It will help a lot if we could have an integrations with DRS - Driver Recruitment Software for both calls & SMS for UK customers.
1 vote -
Delete bulk messages/Conversation in Unified App
There needs to be a way for admins to delete bulk messages.
153 votes -
allow a role to view sms msssage logs of sent and received messages
This would allow managers assigned certain roles to be able to monitor sms messages without having to export the list. Viewing through the admin portal also allows the manager to see the user tied to the number and if we've recorded the external user and their number (currently the export only provides the numbers used in the messaging).
2 votes -
187 votesSeptember 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!
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Set Speed Dial using RingCentral App
Set up Speed Dial using RingCentral App that will reflect with deskphone as well
9 votes -
Allow setting the Company Fax/SMS Recipient to a call queue
We need the Company Fax/SMS Recipient to include multiple people. The issue is when moving a call queue number to an IVR menu, the recipient of fax and text goes from the call queue member list down to a single user extension only in the site IVR settings. It is a limiting factor.
43 votes -
Record/Archive All SMS Messages
From a quality and company security purpose, it would be wonderful if Admins were able to record all sms messages sent and received from all company extensions. At least access an archive database of the sms sent and received.
46 votes -
Check SMS logs as an admin
we want to request to have an option to see who/what an extention has sent via text
5 votes -
Ringcentral Texting Report
We are into recruitment business and we are using this texting feature everyday. We can pull out reports of calls and messages. But why not text? That'd would be a great add-on feature for pulling out the texting report of each user in the organization.
4 votes -
Allow a Call Queue to disable voicemail
We'd like the option that if no reps are available to take a customer call, that the user simply be told that no reps are currently available and to try again later. Currently, that message is ONLY available if the queue (min 5 callers) is full. We need the ability to have this message if literally no one is available regardless if they are the only customer in the queue.
56 votes -
text report
Would like to get a daily report that includes how many texts were sent out by each user like we get for the phone report.
4 votes -
Add ring group to call queues
Please add ring groups to call queues, it is not acceptable to make all users receive the call because they are using the app. At least make it to where we can create Ring Groups within the call queue OR to where we can forward calls from the app to another extension using the app
25 votes -
Recording speaker only in RingCentral Video
With all participants muted except one speaker, we would like to record the 'speaker video/audio only' for the presentation portion of the meeting. In ringcentral meetings, that is accomplished with spotlight video and then record - glip's video meeting doesn't have that option. This is a crucial option for any presentation or speaker led meeting.
40 votes -
Separate Directories in Multi-Site Environment
Many customers use have a multi-site tenant and, at times, each independent agency is an individual business. So the user directories need to be segregated by group or by site - one group should not be able to see the phone extensions at another site.
57 votes
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