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Phone & Messaging: SMS/Text

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Shared SMS were multiple users can receive and send SMS on specific number

Allow text messages sent to the same company number that the call queue is answering to be answered by any user in that call queue. Allow them to send messages from the company number and have a unified spot so that multiple users can respond. As our CSRs go off and on shift they should be able to pick up a text thread with a customer.

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Mikel shared this idea  ·   ·  Report…  ·  Admin →
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  • div sawhney commented  ·   ·  Report

    Main company line gets a lot of text messages we need to forward to the correct people.

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