Option to always enter Do Not Disturb mode when in a meeting for new RC app.
Would love a user option that allows the on off of dynamically enabling Do No Disturb mode anytime user is in a RC meeting. No one really wants to hear phone calls come in when hosting or talking in a meeting. It is too difficult to toggle on off this mode manually every time a user enters and then is done with a meeting.But all my users agree they would like a feature that auto puts them in DND when they are in a meeting for them.
![](https://secure.gravatar.com/avatar/2ffa0f97c37d6b34433b940da9271a0d?size=40&default=https%3A%2F%2Fassets.uvcdn.com%2Fpkg%2Fadmin%2Ficons%2Fuser_70-6bcf9e08938533adb9bac95c3e487cb2a6d4a32f890ca6fdc82e3072e0ea0368.png)
![](https://secure.gravatar.com/avatar/2487ade3c579223ba1593a8a0e73f1bd?size=40&default=https%3A%2F%2Fassets.uvcdn.com%2Fpkg%2Fadmin%2Ficons%2Fuser_70-6bcf9e08938533adb9bac95c3e487cb2a6d4a32f890ca6fdc82e3072e0ea0368.png)
-
Anonymous commented
Not just a RC meeting, but it should also query if Outlook status is in a meeting/do not disturb/busy, the RC status for that user should switch to do not disturb.
-
Greg commented
Agreed this is absolutely necessary. I have users that are manually dialing into Meeting using the phone app so that their phone doesn't ring while they are in a meeting, but this should be a simple fix to add a toggle to allow this functionality to be enabled or disabled depending on the users preference. Not sure who's bright idea it was to just change it, but Please give us a toggle or change this back.
-
Med Adv commented
This is by far the most frustrating thing about RingCentral. The call waiting feature or mute notifications while on the call should be the top priority for your service. It is infuriating that my reps are getting a call ringing in their ears while speaking to anyone including our clients that can hear this. Very unprofessional. If this is not fixed soon we will have to find a new solution.
-
Shawn Leathers commented
I'm a brand new user as of May 2021 and on hold with tech support about this issue. I have been on hold for 48 mins now. Fix this issue, if I see another RC person say this is not a bug I will have to log tickets till the queue blows up. Please fix thisl
-
Nicholas commented
The Ringcentral app should pick up that you are in a Ringcentral meeting using the computer audio and not ring through the computer speakers letting everyone know you have an incoming call.
-
Tyler commented
This is super frustrating. Problem with manually setting to DND is having to remember to turn if off after, which is often forgotten after a meeting, causing a user to miss all calls. +1 for this feature to be prioritized. RC allows a user's status to change automatically to "In a meeting" but that unfortunately still lets calls through which interrupt the meeting.
-
Chris commented
When we are in a current RingCentral Video meeting, which is controlled through the RingCentral desktop application, automatically adjust presence to Do Not Disturb.Currently, we must manually change to DND before entering a meeting and then turn it back off once completed.
-
Thanks for the comment Edward-- we've merged the two ideas.
-
Ed commented
This idea is similar to https://ideas.ringcentral.com/ideas/ENTCOM-I-188. Combine the two and lets get this voted up.
-
Cheryl commented
This is a fantastic idea. Please add to your updates
-
Megan commented
When a user is on a phone call, it would be of great help if all notifications could automatically be muted until the phone call is over. Basically the equivalent of being in Do Not Disturb status until the phone call is ended. Our office is very active with direct and team messages, which is disruptive for a user that is on a phone call and hears the bings throughout the conversation (and the caller on the other side of the line can often hear them as well). Additionally, this would prevent a second call from ringining in the user's ear while on the phone with another call. Right now, the only work arounds are to choose a notification that is more subtle, manually put yourself in DND status each time a phone call is answered, or disable notifications all together.
-
Ed commented
According to this community post https://community.ringcentral.com/questions/90562/ignore-calls-during-meeting.html, RC used to do this. I don't know why this feature would be removed. We just migrated to RC and using Softphone as primary instead of Deskphones. Having your computer ring while on a meeting is extremely distracting. Can't vote this idea up enough.