Merging Calls in RingCentral harder to do in "New Layout"
New Layout Dial Pad: (To “merge” conference the call, need to click on “Call list” then hover over call on hold and select the “merge” option)This is making it harder for our users to "Merge' calls. Can we get the functionality added back into the new app? Workaround: Switch the MVP App to the Old Layout but we don't know how long it will be around.
Led
shared this idea
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Zackery
commented
Looks like the new layout put the “merge” option in the Call list where the 2nd call is on hold: New Layout: (To “merge” conference the call, need to click on “Call list” then hover over call on hold and select the “merge” option)This is making it harder for our users to "Merge' calls. Can we get the functionality added back into the new app?
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Vanessa
commented
Add the Hold and Transfer buttons on the dial pad of the RingCentral phone when in an active call instead of clicking the More button.