Download SMS content
When downloading SMS logs, the user is only getting the metadata. It would be very helpful if the content of the SMS can also being included in the data being downloaded from the logs. I understand that it is available when backing the data up with Archiver. But not all account has the feature.
Aya
shared this idea
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Nathaniel
commented
Mine isn't associated with anything legel but if I need to investigate the conduct of an employee over text and I can't pull logs I now need to go to them and ask them to provide the information and they will instantly know I am looking into it. This can lead to an escalation etc. Being able to pull these transcripts and come into a meeting prepared with understanding of the scope of the situation would save lots of headache
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Katie
commented
Agree with what @MABC commented below. SMS transcripts are required when we do investigations.
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MABC
commented
Had legal issue requesting SMS transcript but unable to provide. This should be readily available from RC.