Settings and activity
32 results found
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173 votes
Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.
While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.
Thank you!
Adam
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278 votes
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
Adam
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65 votesAdam
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112 votesAdam
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31 votesAdam
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17 votesAdam
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Need to import a directory of external numbers to Admin portal so they can pushed out to all phones.
13 votesAn error occurred while saving the comment -
146 votes
An error occurred while saving the comment Adam
commented
This is critical. And after chatting with Ring Central support, I cannot fathom how you landed on the current functionality. If the user leaves status as "Available" then after 10 minutes it automatically changes to "offline" status. If user changes status to DND, then it stays as DND indefinitely - even if user logs off. No way to change these settings.
If the user is idle for 10 minutes (or better yet a configurable time) then change status to "idle" - which is a status you definitely need to add. If the user signs off - change status to offline - REGARDLESS of whatever their prior status was.
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101 votes
An error occurred while saving the comment Adam
commented
This is not implemented. Need to show status of all contacts on the contacts tab.
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4 votesAdam
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181 votesSeptember 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!
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54 votes
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76 votes
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251 votes
Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US
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218 votesHi everyone, this is planned. It is coming with new call service features in Summer 2024!
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100 votesAdam
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156 votes
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11 votes
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18 votes
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7 votes
Yes this does give me the bare bones of what I needed, but it isn't ideal. Especially requiring the + to start the number, which gets lost if you open in excel. Also, maybe our use case is unique, but I can't list the same number more than once even for different purposes (in our case, the same company's primary number, but I add different instructions depending on what the person is calling in about - making a payment, submitting a claim, etc.)
It can't be that hard to make this content editable in the admin portal, rather than downloading/uploading a VERY difficult csv file. Our last phone platform had this option and it worked very well. I am surprised this is the solution you came up with to this problem.