← RingCentral Ideas

Settings and activity

26 results found

  1. Need to import a directory of external numbers to Admin portal so they can pushed out to all phones.

    12 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Adam commented  · 

    Yes this does give me the bare bones of what I needed, but it isn't ideal. Especially requiring the + to start the number, which gets lost if you open in excel. Also, maybe our use case is unique, but I can't list the same number more than once even for different purposes (in our case, the same company's primary number, but I add different instructions depending on what the person is calling in about - making a payment, submitting a claim, etc.)

    It can't be that hard to make this content editable in the admin portal, rather than downloading/uploading a VERY difficult csv file. Our last phone platform had this option and it worked very well. I am surprised this is the solution you came up with to this problem.

  2. Idle behavior shows users offline even though they are available and logged into RC.

    122 votes
    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Adam commented  · 

    This is critical. And after chatting with Ring Central support, I cannot fathom how you landed on the current functionality. If the user leaves status as "Available" then after 10 minutes it automatically changes to "offline" status. If user changes status to DND, then it stays as DND indefinitely - even if user logs off. No way to change these settings.

    If the user is idle for 10 minutes (or better yet a configurable time) then change status to "idle" - which is a status you definitely need to add. If the user signs off - change status to offline - REGARDLESS of whatever their prior status was.

  3. Show availability/status in Company contact list.

    101 votes
    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Adam commented  · 

    This is not implemented. Need to show status of all contacts on the contacts tab.

  4. Need Ability To Monitor calls picked up from Park location

    4 votes
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Adam supported this idea  · 

  5. Read notification for RingCentral messages

    168 votes
    54 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Future Consideration  ·  AdminJessica H. (Admin, RingCentral) responded
    September 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!

  6. Ring Central Video is too Resource Intensive

    49 votes
    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  7. Give a reminder when calls are in Park

    73 votes
    Planned  ·  18 comments  ·  Phone & Messaging » Other  ·  Admin →
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  8. Account-Wide Holiday Settings and/or Holiday Templates

    237 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

  9. Separate ring for Desktop app and Mobile app

    198 votes
    26 comments  ·  Phone & Messaging » Application  ·  Admin →
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  10. Looking to arrange HUD by Dept/group

    94 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  11. Multiple Hosts for Reoccurring Meetings

    154 votes
    Under Review  ·  32 comments  ·  Events & Video » Webinar  ·  Admin →
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  12. Add the ability to set statuses, especially DnD, for a specific (short) duration

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  13. Allow for Three Sections in the Call Queue Display Settings

    17 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  14. customize the dial pad for call parking

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. Enable Call Recording by default when adding new users when Automatic Call Recording is active on the account

    12 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. Parked Call Banner – Automatically Close the Popup When the Parked Call is Answered

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  17. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    573 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  18. Add the Park button to the dialer

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  19. Retain Caller ID information regardless of blind/warm transfer type

    203 votes
    18 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

  20. We need the ability to add more than 100 members to HUD (Heads up display). Currently, there is a limit of 100.

    31 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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