Company-Wide Contact List
It would be nice to be able to have a contact list that is available to all employees so that when a customer calls, their information shows on the screen or so that when an employee would like to call a customer, they have access to their contact information. It seems the work-around for it right now is for the person that creates the contact to either export that contact and send it to all employees for them to import or email the contact info to all employees. Instead, it would be much easier to have a central database of contacts that could include employees and customers that all employees can create contacts in.
Steve
shared this idea
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Yo
commented
I'm glad this is planned - the current shared contact list system only allows "Super Admins" to edit the contact list.
Please create some sort of centralized contact list directory so that anyone on the team can edit. Maybe different roles could have different permissions, instead of just Super Admins.this would be an evolution of this idea that was implemented:
https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48027581-shared-contact-list-with-all-users -
Kaitlan
commented
PLEASE CREATE THIS ASAP!!! This is so critical to our company!
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Kevin
commented
BUMP
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Jake
commented
How is this not a feature yet...