Description
Introduce an enhancement to provide visibility into call recording availability and metrics without requiring an ACE license, through one of the following proposed options:
• Option A: Add a dedicated column indicating call recording availability (Yes/No or True/False) to the downloadable Call Log report.
• Option B: Include the total call recordings count within the standard Usage Report.

Business Justification
Account administrators and managers require visibility into recording metrics for operational oversight and storage management:
• Storage Limit Monitoring: Enables proactive tracking against the 100,000 call recordings per-account limit to prevent unexpected data loss or compliance gaps.
• Root Cause Analysis: Clarifies whether missing or inaccessible call recordings are due to the account reaching its maximum recording capacity.
• Audit and Compliance:
Facilitates large-scale auditing of recorded interactions without requiring manual verification of individual files.

Current Limitation and Workaround
Currently, there is no native indicator within the Call Log downloaded report to verify whether a specific call session generated a recording.

Current inefficient workaround:
For customers who do not wish to purchase an ACE license (where the Utilization report provides a "Total Recorded Count"), account administrators must manually download and inspect .mp3 files for individual calls to verify recording status, resulting in a significant consumption of administrative time and resources.

Would be nice if Ring Central had a tier approach to recordings for larger customers.

Tier 1- 100K
Tier 2- 200K
Tier 3- based on call volume average would be your 30 day limit of recordings

For a company that is larger, 100K can be exhausted in less than a week.

Increase is needed for larger customers