IVR & groups call Prompt & call greeting audio quality should increase
Hi Team,whenever we add any audio to IVR prompt or greeting or anywhere it decrease the quality after applying it to there.call greetings and menu information prompt in audio is coming in wrost quality after uploading it. audio quality should be fine and crystal clear .
3
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Satyam
shared this idea
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Jason
commented
The compression the RC system places on the custom audio files uploaded to the IVR and other customer facing greetings makes our company look (or sound) very unprofessional. Many clients have complained to us about this. Customers hang up and call our competition. If we didn’t have caller ID to call people back who have hung up without leaving a message, we wouldn’t have any new clients.