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Add Back the Option to Transfer a Call Directly to Voicemail

We use this feature all the time; especially now that we are working remotely. If we IM a user in the RC app to see if they are available to take a call. If they are not we would send the caller directly to VM. This happened yesterday and our owner was in a meeting when his phone went off. He was not happy that the call came through. We explained that the option to transfer to VM was gone. PLEASE PUT IT BACK. We and our clients need it.

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Kendall shared this idea  ·   ·  Report…  ·  Admin →
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  • AdminBecky (Admin, RingCentral) commented  ·   ·  Report

    Hey, thanks for sharing this idea. We are working toward feature parity for the RingCentral App. Stick with us as we're working to improve!

  • Ashley commented  ·   ·  Report

    We desperately need to be able to conduct blind voicemail transfers so that it goes directly to someone's voicemail without ringing the extension owner. This "dumps" calls to voicemail (useful for sales calls or if the person is busy and doesn't want their phone to ring). Other VOIP systems typically have this setup to press the transfer button, *, extension, and # (or something similar). RingCentral support has already confirmed this isn't an option and I should submit a feature request...