Settings and activity

18 results found

1. Site-based / group-shared address book

   4 votes

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   2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Edward commented  ·  Apr 9, 2024  ·  Edit…  ·  Delete…

   The new External Directory is nice, but we have a need to have smaller shared contact lists between our various groups of users. Multiple managed contact lists that users can be granted access to as needed. With write restrictions also available. Sales contacts shared to the sales groups, OEM contacts shared with the CS groups, etc.

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   Edward supported this idea  ·  Apr 9, 2024

2. Ability to change the number of prompts played in an IVR

   13 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Edward shared this idea  ·  Feb 9, 2021

3. Allow users to limit the numbers of times the IVR repeats before using call handling.

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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4. Reduce prompt played to 1 time in general IVR setting before its transferred to an extension

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I h...

   52 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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6. Adjust the Prompt repeat times of IVR menu

   13 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Enhance IVR configuration to customize timeout conditions including how many times to repeat announcement

   20 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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8. RCV - Bring Back Whiteboard, Annotate, Voting/Raising of Hand Feature in RC Meetings

   121 votes

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   Implemented  ·  29 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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9. Polling feature for RingCentral Video

   54 votes

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   Future Consideration  ·  14 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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10. Add Remote Control feature to RC Desktop App - Video

    187 votes

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    Implemented  ·  71 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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11. Improvement for Pausing and Stopping Automatic Call Recordings

    38 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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12. Add Logitech Headset support (BETA) to the RC App

    45 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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13. Access and manage Queue Voicemails from within the RC App

    12 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. Allow users the ability to be available/unavailable in multiple call queues.

    13 votes

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    Implemented  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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15. Allow administrators to administer Glip teams

    22 votes

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    Implemented  ·  12 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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16. Combine HUD and APP into one app

    154 votes

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    Implemented  ·  10 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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17. Company-Wide Contact List

    74 votes

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    Planned  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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18. Full Agent Login Time Reporting Capabilities

    29 votes

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    Future Consideration  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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