Call Queue ring simultaneously the overflow into another call queue simultaneously
Could there be a way like most on premise solutions to have calls coming into a call queue ring it simultaneously. then after a certain number of ring overflow into another queue and ring those extensions simultaneously.
Vic
shared this idea
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Tim
commented
Our panasonic phone system did this 20 years ago. Management is having a hard time understanding why a cloud hosted solution like Ring Central can't do the same thing.
Only work around I have found is making cascading call queues, which makes most of your built in reporting very hard to decypher.
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Chris
commented
MAKE THIS HAPPEN!!!
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Jacqui
commented
This is a critical function. I have wasted so much time over the years trying to design a work around with your CS team for this exact feature.
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Martin
commented
This is a critical feature. Please make it happen.
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Andrew
commented
This is a critical feature and I cannot understand why Ring Central don't already do this, every phone system we have used in the past 15 years has this functionality as standard.