Settings and activity

29 results found

1. Call Queue ring simultaneously the overflow into another call queue simultaneously

   19 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Vic shared this idea  ·  Dec 3, 2020

2. Option to Disable Missed Call Popup on deskphone.

   11 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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3. Sync contacts from system and apply this to all Yealink devices on account.

   17 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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4. Add queues to presence keys

   15 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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5. Configure phone buttons for items other than Presence

   23 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. Change the default soft keys on Polycom phone when provisioning the phone.

   20 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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7. Share host Audio in RC Video in Desktop App

   189 votes

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   13 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminHarish (Senior Product Manager, RingCentral) responded

   Anyone presenting — not just the host — can include system audio so participants hear shared video and audio clearly. This is supported when presenting from the desktop app on both Windows and macOS, with macOS support our most recent addition. See Sharing your screen with audio.

   
   

8. Super Admin Can View any Message/FAX/Voicemail

   73 votes

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   Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. Call Queue - Ability to turn off missed call tagging

   97 votes

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   Planned  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    85 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Account-Wide Holiday Settings and/or Holiday Templates

    255 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

12. Allow admins to change user profile information (including pictures)

    150 votes

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    Under Review  ·  31 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Gain admin visibility of user created speed dials on hardphones

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Set Intercom Feature In Bulk.

    66 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Add Public Holidays into the Call Queue Schedule

    65 votes

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    10 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This will be implemented in November 2024 as Call Queue Custom Rule Templates!

16. Copy Custom Answering Rules to other Sites

    30 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Currently planning and under development. No specific release date available yet.

17. Option for organization to limit status options

    7 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Give a reminder when calls are in Park

    76 votes

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    Planned  ·  19 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Vic commented  ·  Jun 30, 2021  ·  Edit…  ·  Delete…

    Currently on Public Park the Ring Back option works great but if that extension is on the phone it send the caller to Voicemail of the extension. Private Park locations doesn't Ring back at all. For a ring back option can it go to a call queue as an option.

    Save Submitting...

19. Shared SMS were multiple users can receive and send SMS on specific number

    1,445 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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20. Presence (or HUD) available on the RingCentral Mobile App so that I can answer a call on behalf of someone

    35 votes

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    Planned  ·  5 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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