Settings and activity

68 results found

1. Call Queue ring simultaneously the overflow into another call queue simultaneously

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Tim supported this idea  ·  Nov 21, 2024
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   Tim commented  ·  Nov 21, 2024  ·  Edit…  ·  Delete…

   Our panasonic phone system did this 20 years ago. Management is having a hard time understanding why a cloud hosted solution like Ring Central can't do the same thing.

   Only work around I have found is making cascading call queues, which makes most of your built in reporting very hard to decypher.

   Save Submitting...

2. provide an option to send call queue voicemail notifications to GLIP.

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   New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Edit…  ·  Delete…  ·  Admin →
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   Tim shared this idea  ·  Nov 21, 2024

3. Power Automate Integration

   30 votes

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   Under Review  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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4. Out of office auto reply to text messages

   107 votes

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   Planned  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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5. Email to Ringcentral converted to SMS

   31 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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6. Provide a way to directly leave voicemails without first calling someone

   30 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Allow More Than 10,000 Contacts

   42 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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8. Allow RC users to make internal phone calls after business hours

   31 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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9. Call Queue Position

   54 votes

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   Future Consideration  ·  8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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10. Presence on deskphones should only show user on first 2 lines, not every line

    27 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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11. Dial by Name directory by site

    28 votes

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    3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This feature is available. To learn more on how to implement, refer to this Knowledge Base article: Configuring the Dial-by-Name Directory in the RingCentral Admin Portal

12. Analytics report for IVR key presses

    45 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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13. Auto DND while computer locked

    29 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. Template for Intercom and Presence setting

    32 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Automatic text forwarding

    36 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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16. Need Reports Greater than 6 months, Need one year

    42 votes

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    Planned  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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17. Change the name of the group text message

    37 votes

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    Planned  ·  7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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18. Add Any and All Extensions to Presence List

    33 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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19. Improvement for Pausing and Stopping Automatic Call Recordings

    38 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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20. Allow admin management of virtual background feature for meetings

    34 votes

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    Under Review  ·  3 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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