Settings and activity

70 results found

1. Add External Number on HUD

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Tim supported this idea  ·  Dec 12, 2024

2. Add External Number to Presence or show up Speed dial numbers to phone screen (Phones from RingCentral)

   57 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Tim supported this idea  ·  Dec 12, 2024

3. Call Queue ring simultaneously the overflow into another call queue simultaneously

   17 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Tim supported this idea  ·  Nov 21, 2024
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   Tim commented  ·  Nov 21, 2024  ·  Edit…  ·  Delete…

   Our panasonic phone system did this 20 years ago. Management is having a hard time understanding why a cloud hosted solution like Ring Central can't do the same thing.

   Only work around I have found is making cascading call queues, which makes most of your built in reporting very hard to decypher.

   Save Submitting...

4. provide an option to send call queue voicemail notifications to GLIP.

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   New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Edit…  ·  Delete…  ·  Admin →
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   Tim shared this idea  ·  Nov 21, 2024

5. Power Automate Integration

   32 votes

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   Under Review  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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6. Out of office auto reply to text messages

   109 votes

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   Planned  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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7. Email to Ringcentral converted to SMS

   32 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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8. Provide a way to directly leave voicemails without first calling someone

   30 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. Allow More Than 10,000 Contacts

   45 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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10. Allow RC users to make internal phone calls after business hours

    32 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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11. Call Queue Position

    55 votes

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    Future Consideration  ·  8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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12. Presence on deskphones should only show user on first 2 lines, not every line

    27 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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13. Dial by Name directory by site

    28 votes

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    3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This feature is available. To learn more on how to implement, refer to this Knowledge Base article: Configuring the Dial-by-Name Directory in the RingCentral Admin Portal

14. Analytics report for IVR key presses

    45 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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15. Auto DND while computer locked

    29 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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16. Template for Intercom and Presence setting

    32 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. Automatic text forwarding

    37 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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18. Need Reports Greater than 6 months, Need one year

    43 votes

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    Planned  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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19. Change the name of the group text message

    37 votes

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    Planned  ·  7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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20. Add Any and All Extensions to Presence List

    33 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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