Automatically monitor a user
There is no ability to actively just monitor an extension. Our 20-year-old phone system had this ability. You type in the person's extension and whenever they are on the phone you silently monitor them, a very basic feature for a supervisor. On this "new' system, RingCentral, you have to wait till you see the extension is actively on a call and then click the Monitoring button. This is extremely inconvenient but also very ineffective as you can't do anything but sit there and stare at the extension or else you will miss the start of the call.
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Sonia Llaneta
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