Add extra option to send to extension or voicemail When members are available, but no members answer, or all members are busy or unavailable
On the Call Queue settings under "Call Handling & Members > Wait Settings" there is a drop down for "When members are available, but no members answer, or all members are busy or unavailable".But the only option showing in the drop down is "Wait". Can you please add further options such as "Voicemail" or "Extension" ?Currently when all team members are busy and click Ignore, the call will just re-ring on all members phones again. This is especially an issue for small teams.
Matthew
shared this idea
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Kyle
commented
This would be a great addition for smaller teams working within the same call queue. Like the post says, if users decline the call or are busy, it will circle back and continue ringing to the same people until the maximum caller wait time is met. This becomes distracting when you're working on something else at your desk and decline a call, just for it to keep coming back to you and ringing almost continuously. Although it defeats the purpose of the call queue in some ways, this is still a great option for smaller teams who work closely together.