Allow for Alert Timer of 0 Seconds for Call Queue Pickup "Alert Timer" Settings
I am transferring calls to an unrecorded queue to take phone credit card payments and other sensitive information. The "Alert Timer in Groups >Call Queues>Queue>Pickup Settings & Members>Settings>Alert Timer has a minimum wait of 5 seconds, which adds an unnecessary 5 seconds to every call that requires this procedure. Please allow for an option that is 0 or 1 second.Thank you.
5
votes
Hewitt Veterinary Hospital
shared this idea
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Bob
commented
Why are the members in Pickup Settings instead of Call Handling & Members? Those in call handling ring right away.
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Burak
commented
this is critical, there are cascading effects of not having this.