User VM Zero Dial
Any customers reaching out to a particular user will have the option to leave a VM or press 0 during greeting to be rerouted to either another extension or another call queue.
3
votes
Tim
shared this idea
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Wendy
commented
We would like to offer the caller the option of pressing "X" to be forwarded to a colleague who can assist during the absence of the user. Pressing 0 to return to the receptionist would be better than nothing if the option to be transferred direct is not possible.