Global Custom Rules
We use custom rules for a number of our lines - many of these forward to cell phones or external lines or extensions at various points during the week, on-the-fly. Rules are interchangeable across all our queues (maybe 20 custom rules). Currently the Admin Portal requires me to create a new rule for each individual queue AND requires me to change it for each individual queue on the fly. What I would like to see is an option of ALL custom rules I've already created for any queue visible to toggle on and off along with the option to create a new one.
Steve
shared this idea
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Ely
commented
It’s that time again to put in our Holiday Schedule for 2026 on Ring Central. The process is very tedious and time consuming because we had to go to every site and apply the custom rule for all Holiday date ranges. So, I was wondering if we can have a feature request to allow Holiday Schedule to apply globally instead of us going through all sites and manually set the Holiday date ranges for each site. Just an FYI – we have 15 sites and 11 Holiday date ranges - see below. This feature will help us out significantly and reduce the time that we spend on setting the Holiday Schedule.
When we had Mitel, we only had to apply the Holiday Schedule to the Main Site, and the Holiday Schedule gets applied globally to all sites.
