Include contents of SMS/MMS on the Logs
-client would like to see the contents of the SMS/MMS on the logs (for auditing purposes)
Franz Ferrey
shared this idea
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Dennis
commented
SEC Compliance requires the entities to retain copies of all SMS messages and associated content. This is a critical requirement
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Don
commented
We need this ASAP!
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Lindsey
commented
Absolutely critical for regulated industry's
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Nathaniel
commented
Mine isn't associated with anything legel but if I need to investigate the conduct of an employee over text and I can't pull logs I now need to go to them and ask them to provide the information and they will instantly know I am looking into it. This can lead to an escalation etc. Being able to pull these transcripts and come into a meeting prepared with understanding of the scope of the situation would save lots of headache
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Katie
commented
Agree with what @MABC commented below. SMS transcripts are required when we do investigations.
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MABC
commented
Had legal issue requesting SMS transcript but unable to provide. This should be readily available from RC.
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Aya
commented
When downloading SMS logs, the user is only getting the metadata. It would be very helpful if the content of the SMS can also being included in the data being downloaded from the logs. I understand that it is available when backing the data up with Archiver. But not all account has the feature.