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Settings and activity

37 results found

  1. QR and/or Barcode on Fax cover page and header

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Sherwin supported this idea  · 

  2. Free call transcription for more than 30 minutes.

    2 votes

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    New  ·  0 comments  ·  RingSense & AI » Other  ·  Admin →
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    Sherwin shared this idea  · 

  3. Ability to answer more than 1 call from a call queue.

    49 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Sherwin supported this idea  · 

  4. Restore deleted text messages

    59 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Sherwin supported this idea  · 

  5. Multiple recipient for faxes and SMS

    149 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Sherwin supported this idea  · 

  6. Stratify First-time Callers from Repeat Callers

    7 votes

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Sherwin supported this idea  · 

  7. Read notification for RingCentral messages

    167 votes

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    54 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Future Consideration  ·  AdminJessica H. (Admin, RingCentral) responded
    September 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!
    Sherwin supported this idea  · 

  8. Seen Messages in RC app

    18 votes

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    5 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Sherwin supported this idea  · 

  9. Read Receipts

    9 votes

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    Future Consideration  ·  0 comments  ·  Events & Video » Other  ·  Admin →
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    Sherwin supported this idea  · 

  10. SMS usage of main RC number to be available for all users

    26 votes

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    Future Consideration  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Sherwin supported this idea  · 

  11. Performance Report - Date and Time Filter

    4 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Sherwin supported this idea  · 

  12. Custom Answering Rule: Add Recurring Events for Holidays

    30 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Sherwin supported this idea  · 

  13. Apply Custom Rule to "extension "

    9 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Sherwin supported this idea  · 

  14. Shared SMS were multiple users can receive and send SMS on specific number

    717 votes

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    147 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    Sherwin supported this idea  · 

  15. Call forwarding in mobile app

    5 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Sherwin commented  · 

    This feature is a must-have for the mobile application as well. Currently, when using the desktop version, there is the "more" option which allows us to choose to forward or reply to an incoming call instead of merely answering the call or forwarding it to voicemail.

    Sherwin supported this idea  · 

  16. Rotating Custom Audio for Hold and Connecting Calls

    27 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Sherwin supported this idea  · 

  17. An admin view for user last login dates and activity.

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Display the caller ID for the selected Group from an IVR prompt

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Apply key template on Presence for yealink device

    32 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Sherwin supported this idea  · 

  20. Option to route to MVP Call Queue voicemail while waiting in Queue

    29 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Sherwin supported this idea  · 
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