Settings and activity

36 results found

1. Ability to answer more than 1 call from a call queue.

   48 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Sherwin supported this idea  ·  Dec 10, 2024

2. Retrieve deleted SMS for any user

   38 votes

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   4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Sherwin supported this idea  ·  Dec 2, 2024

3. Multiple recipient for faxes and SMS

   109 votes

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   Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Sherwin supported this idea  ·  Nov 27, 2024

4. Stratify First-time Callers from Repeat Callers

   7 votes

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   Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Sherwin supported this idea  ·  Nov 22, 2024

5. QR and/or Barcode on Fax cover page and header

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Sherwin supported this idea  ·  Nov 19, 2024

6. Jupiter - Add "seen" (read receipt) of sent messages within RCApp

   26 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Sherwin supported this idea  ·  Nov 13, 2024

7. Seen Messages in RC app

   5 votes

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Sherwin supported this idea  ·  Nov 12, 2024

8. Read Receipts

   9 votes

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   Future Consideration  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Sherwin supported this idea  ·  Nov 12, 2024

9. SMS usage of main RC number to be available for all users

   24 votes

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   Future Consideration  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Sherwin supported this idea  ·  Oct 24, 2024

10. Performance Report - Date and Time Filter

    4 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Sherwin supported this idea  ·  Oct 8, 2024

11. Custom Answering Rule: Add Recurring Events for Holidays

    29 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sherwin supported this idea  ·  Sep 19, 2024

12. Apply Custom Rule to "extension "

    9 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Sherwin supported this idea  ·  Aug 21, 2024

13. Shared SMS were multiple users can receive and send SMS on specific number

    694 votes

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    142 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

    
    

    Planned for Q2 2024.

    Sherwin supported this idea  ·  Aug 21, 2024

14. Call forwarding in mobile app

    5 votes

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    2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Sherwin commented  ·  Jul 29, 2024  ·  Edit…  ·  Delete…

    This feature is a must-have for the mobile application as well. Currently, when using the desktop version, there is the "more" option which allows us to choose to forward or reply to an incoming call instead of merely answering the call or forwarding it to voicemail.

    Save Submitting...
    Sherwin supported this idea  ·  Jul 29, 2024

15. Rotating Custom Audio for Hold and Connecting Calls

    27 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sherwin supported this idea  ·  Jul 19, 2024

16. An admin view for user last login dates and activity.

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sherwin supported this idea  ·  Apr 24, 2024

17. Display the caller ID for the selected Group from an IVR prompt

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sherwin supported this idea  ·  Apr 24, 2024

18. Apply key template on Presence for yealink device

    29 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sherwin supported this idea  ·  Apr 11, 2024

19. Option to route to MVP Call Queue voicemail while waiting in Queue

    28 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Sherwin supported this idea  ·  Apr 11, 2024

20. RingCentral compatible Pool side phones

    1 vote

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    0 comments  ·  Phone & Messaging » Hardware  ·  Edit…  ·  Delete…  ·  Admin →
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    Sherwin shared this idea  ·  Apr 5, 2024