Settings and activity
37 results found
-
2 votes
Sherwin supported this idea ·
-
2 votes
Sherwin shared this idea ·
-
49 votes
Sherwin supported this idea ·
-
62 votes
Sherwin supported this idea ·
-
156 votes
Sherwin supported this idea ·
-
7 votes
Sherwin supported this idea ·
-
168 votesSeptember 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!
Sherwin supported this idea ·
-
21 votes
Sherwin supported this idea ·
-
9 votes
Sherwin supported this idea ·
-
29 votes
Sherwin supported this idea ·
-
4 votes
Sherwin supported this idea ·
-
30 votes
Sherwin supported this idea ·
-
9 votes
Sherwin supported this idea ·
-
724 votes
SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.
I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.
Sherwin supported this idea ·
-
5 votes
An error occurred while saving the comment Sherwin supported this idea ·
-
27 votes
Sherwin supported this idea ·
-
8 votes
Sherwin supported this idea ·
-
3 votes
Sherwin supported this idea ·
-
35 votes
Sherwin supported this idea ·
-
30 votes
Sherwin supported this idea ·
This feature is a must-have for the mobile application as well. Currently, when using the desktop version, there is the "more" option which allows us to choose to forward or reply to an incoming call instead of merely answering the call or forwarding it to voicemail.