Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone

Current Behavior: Mitel's device presence features allow users to see the availability of colleagues (busy, idle, etc.). However, there's limited functionality for monitoring incoming calls on another user's phone.

Desired Behavior: Enhance device presence and call monitoring capabilities for the Mitel 6930 IP Phone to include:

Caller ID with Name Display: When a call rings on a monitored extension, the Mitel 6930 displays the caller's name alongside the number on the monitoring phone.

Optional Alert Options: Allow configuration of visual (e.g., blinking light) or audible alerts on the monitoring phone upon receiving an incoming call on the monitored extension.

Benefits:
Improved Call Management: Supervisors or colleagues can efficiently manage call flow by identifying the caller and determining if the call requires immediate attention on the monitored extension.

Increased Collaboration: Teams can work together to prioritize calls and ensure important calls are not missed.

Enhanced Customer Service: Receptionists or support staff can pre-screen calls for colleagues and provide a more informed response.

Technical Considerations:

Leverage existing Caller ID with Name Display functionality for the monitored extension.

Implement presence data sharing between monitored extensions and monitoring phones.

Provide configuration options for alert preferences within the Mitel 6930's settings menu.

Implementation:

Develop a software update for the Mitel 6930 IP Phone to enable receiving and displaying caller ID information from monitored extensions.

Update system administration tools to allow configuration of presence data sharing and alert options.

Thank you for considering this feature request. Enhanced device presence and call monitoring with Caller ID and alert options will significantly improve collaboration, call management, and overall user experience for the Mitel phone system.