Call Queue - "Allow members to change their queue status"
"Allow members to change their queue status" button on the Call Queue is not working since the Users that are members of the Call Queue still have the "Accept Call Queue calls" button on their end.
Christopher Rey
shared this idea
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Katherine
commented
this only works if a agent/member is in multiple queues. If they are in only 1 queue you loose control to manage what queues you are in.
this is important because RingCentral answer to other systems Hunt Group is call queues but still can't see a second call unless call queue pick up is added. At least not being able log out of a CallQueue for a ring group will help with feature parity. I know you can create RingGroups with a video pro license, but you lose any Caller ID or display name to know what group is being called.
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Jose Rodolfo
commented
I am having this issue also, they toggle it off all the time and we have to keep reminding them because we are losing potential clients
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Keri
commented
We would like our agents to be logged in to the call queue at all times, we don't need the toggle if this is the case. We would utilize the Do Not Disturb for when they're on their breaks or in meetings and when they leave for the day.
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Lisa
commented
Associates have the ability to place their phone on a do not disturb status if necessary and should not have the flexibility to turn on/off Accept Call Queue calls.
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Dushyant Dubey
commented
Yes it's a critical problem that I'm facing with my calling agents. Please fix this ASAP.