Ringtone and notification source on RingCentral for Salesforce
In behalf of customer, they would want to have an option on RingCentral for Salesforce softphone for "Ringtone and notification source" under Audio Settings the same as what we have with RingCentral app.
3
votes
Ericka
shared this idea
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Lariane
commented
Yes, this is critical.
Having "Ringtone and notification source" be "All audio sources" would be game changing for agents who work through an omnichannel solution handling emails, calls, messages simultaneously.
This should be considered for both Salesforce Integrations.
