Hi RingCentral Team,

I’m reaching out to request a reconsideration of the recent policy change regarding email address removal. Previously, we could request RingCentral Support to remove or update an email address on our behalf, but now we are required to log in and make the changes ourselves.

While I understand the importance of data protection, this change has introduced unnecessary inconvenience and frustration for customers like us. In many cases, our users may not have direct access or technical expertise to perform these changes, which makes it more difficult to manage our accounts efficiently.

I’d like to request:

A secure process for support agents to assist with email removal, with proper customer authorization.

An approval workflow, where a customer can confirm the request before an agent proceeds with the change.

Exceptions for cases where the user cannot access their account, but ownership can be verified through alternative methods.

We value RingCentral’s commitment to security, but we also need a balance between protection and usability. I appreciate your consideration of this request, as it would greatly improve the customer experience.