Adding custom rule in user call handling templates/Custom rule template
The Customer have multiple users (500) on the account, different sites with each call queues. The Customer wants to have an easier way in adding the custom rules per user.
Currently, the User call handling template option does not include a custom rule.
We've also checked User settings. There's no option to just include the Custom rule alone and when adding a rule, it does not include "Calling me at".
8
votes
Christian
shared this idea
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James
commented
YES, please!!!! I ran into this today. It looks like you can get there but then you ended up having to do it one by one which should be able to be managed by a template.