Voicemail Caller ID for Transferred Calls
Description:
When calls are transferred to another user, the caller ID displayed on voicemail notifications shows the main line's number instead of the original caller’s number. This leads to confusion when trying to identify the actual caller. It would be beneficial to have a feature that ensures the original caller’s number is displayed in voicemail notifications, even after the call is transferred.
Kimberlyn
shared this idea
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Kimberly
commented
It is important that the original caller ID information remain attached to a voicemail throughout its lifecycle. When voicemails are shared, reassigned, or routed to the appropriate employee, preserving the original caller information provides essential context and helps eliminate unnecessary delays and confusion. This is not simply a convenience feature; it directly impacts productivity, service quality, and the ability to respond appropriately to callers.
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Josh
commented
Hello
I hope all is well
this would be a useful feature as users receiving the voicemail (if the caller does not leave a number or message is a bit garbled) or transferred and they would like to call back.
they do not know who to call back