Have a "cold/blind" transfer go to the call queue voicemail like it does on an "ask first/warm" transfer
We found a situation with transferring a call to a call queue where an "ask first/warm" transfer functions differently than a "cold/blind" transfer.
If a User "cold/blind" transfers a call to a Call Queue and nobody answers, it goes into the user's voicemail who transferred the call instead of the Call Queue voicemail. We don't approve of this. It should go into the Call Queue's voicemail.
If a User "ask first/warm" transfers a call to a Call Queue and nobody answers, it goes into the Call Queue's voicemail. We approve of this.
If a Call Queue receives a call and then does either type of transfer (ask first or blind) with the call to a Call Queue and nobody answers, it goes into the Call Queue's voicemail. We approve of this.
Rochelle
shared this idea
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Amber
commented
Agreed! Callers should reach the voicemail of the location they were transferred to—not the person who transferred them. The current setup appears to be a defect and needs fixed.