See who answered the call queue call
When warm transferring a call to a call queue and a member of that queue answers the call, display the name of the member who answered the call.
Currently, it shows the call queue name the whole time. Our receptionists are used to our previous phone system where it switched over from call queue name to user's name who answered the call.
It would be more efficient (save 5-10 seconds per call and our receptionists transfer over 500 calls per day).
12
votes
Rochelle
shared this idea
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Ken
commented
This is something that should be a no-brainer. If I call a team, I need to know which team member picks up that call.
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Brenda
commented
So helpful as we transfer a large amount of calls. Nice to know who we are talking with.