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268 results found

  1. Text-to-speech option for Voicemails for Call Queues

    1 vote

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  2. When a customer calls in, we should have a prompt that allows the customer to leave their phone number to "hold" their place in the phone queue. When the customer is next in line the system calls them back to queue the call for a representative.

    2 votes

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  3. Customer request interdigit timer to be increased for inbound caller to have more time to enter DTMF in between numbers.

    Currently the interdigit timer is 2 seconds. If the caller takes more that 2 seconds in between entering DTMF, the system routes the call.

    For example: If a caller wants to press extension 1234 and if they take more than 2 seconds to enter the DTMF in between pressing 1 and 2, it will route the call to extension 1 because it took more than 2 seconds to enter the number 2.

    1 vote

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  4. Add another way to get from the call queue and back out to an Extension or an IVR from there. Currently the only thing that can really happen is a caller leaves a VM or hangs up and doesn't leave a VM. But it would be nice to have another way OUT of the Queue, before getting directed to VM.

    1 vote

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  5. The option to have a call queue stay in sync with changes to the work hours of a site. Currently only creating a new call queue will copy over the current site work hours but changes to the site work hours don't reflect in the queue. This results in us having to go into every single queue to change hours. It would be much easier if we could just change the work hours in the site and have those changes reflected in the queues.

    1 vote

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  6. IVR keypress that the user selected to show on the display screen of the user receiving call, since customer is only directing all call to 1 dl but would love to see aleast the general idea of what their clients are calling in

    3 votes

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  7. Show Initial caller' Phone number for transfered calls from user to Call queue

    2 votes

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  8. Call Queues Call Handling & Members - Access to let a member of the Queues to Reject incoming call and incoming call will be rejected to all the members for the Group call Queues.

    1 vote

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  9. Background:

    The account is currently set to loop calls between two call queues.
    They wanted a feature in which call looping continues indefinitely until someone answers the call.
    Currently, it only allows the call queue to loop twice then the call disconnects and got the error "we're facing a technical problem, please try again later."

    1 vote

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  10. When pressing an option to be directed to a certain department we have the option to select the extension the call will be routed. Please add a way to apply a second extension if the first extension does not pick up.

    1 vote

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  11. Want to have a feature to set the maximum caller wait time in queue for 5 seconds only because it is taking too long for the caller to be routed to voicemail.

    5 votes

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  12. Customer would like to retain the CID when a call from a call queue to another call queue extension

    2 votes

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  13. As the call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be showing as missed call on the analytics.

    1 vote

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  14. Description: I would like to request a feature that allows the system to prompt callers for their Caller ID before routing them to the call queue. If the caller fails to provide their Caller ID, the call would be automatically disconnected.

    Proposed Functionality:

    1. When a call comes in, the system prompts the caller to provide their Caller ID.
    2. If the caller provides the information, they are routed to the appropriate call queue.
    3. If the caller does not provide the Caller ID, the call is disconnected with a message informing them of the requirement.

    Thank you for considering this request!

    1 vote

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  15. Be able to set a two level call queue overflow natively in the "Call Handling & Members" settings.
    Currently we can only set one extension in "When maximum waiting time is reached, send caller to" setting.
    It can be good to have a second option "When maximum waiting time is reached, send caller to" to have a two level call queue overflow.

    Like that if the first call queue don't answer after a period of time then go to overflow extension 1 and if this extension 1 don't answer also after a period of time then go to the second…

    1 vote

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  16. The ability to turn off the answered elsewhere feature so users can't see who answered the call.

    2 votes

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  17. Number of rings before going to next member is fixed. Would like an option of customized amount of rings specifically per member.

    1 vote

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  18. I would like to request a feature that allows us to block callers to jump to other queues by selecting a number at an inopportune moment

    1 vote

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  19. If you have a queue with for example, 25 members - only 15 of these can be co-recipients which means that 10 won't be able to see the voicemails. Also, if you are a member of 6 or more queues, but you need to see all VM's you can't, as you can only be a co-recipient of 5 queues.

    It should be unlimited to give better access to the mailboxes.

    1 vote

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  20. Feature Request : Allow to loop calls from 2 call queues continuously

    Details : at the moment when the calls are set up to loop between 2 call queues when it reaches a certain amount of times routed on the same queue it announces a error message then disconnects the call instead of continuing to loop the call between the call queues

    Current behavior : when callers loop back multiple times on a call queue it announces a error message then disconnects the call

    Brand : BT Business

    1 vote

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