177 results found
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maximum caller wait time in queue
Want to have a feature to set the maximum caller wait time in queue for 5 seconds only because it is taking too long for the caller to be routed to voicemail.
1 vote -
Deskphone Forwarding Call Queue Setup
The customer has 2 deskphone and has an idea to have the other call forward going to his other phone if the first phone is on call if the call comes from the call queue. I hope we can add another deskphone with the same extension from the call queue to have the forwarding work.
1 vote -
Ability to set an alternate destination when no agents are available in a Call Queue
RingCentral needs the ability to set an alternate destination if no agents are available for a Call Queue. Our agents have the ability to toggle their queue status and there have been times when all agents toggled their queue status off. Currently, RingCentral only offers the option for callers to "wait" when queue members are unavailable. We need the ability to send calls immediately to an alternate destination if no agents are in the "logged in" state.
1 vote -
1 vote
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Have customer put them self in a park location if no users can answer the call.
When a customer calls the main company line, and there isn't anyone available to take the call it would be nice if the customer could Press 1 to remain on hold (park location) or press 2 to leave a voicemail. The only workaround that was just explained to me is that instead of the user going to a park location they just get rerouted to the main company line and it rings on every users line. That seems like it would be frustrating for the client. Why couldn't they just place themselves on hold until a user is able to…
1 vote -
Increase call queue limit
We've run into an issue, where there is an supposed call queue limit of 100 call queues? Can I ask if that can be increased for our company? We've recently migrated over to RingCentral, have have roughly 300 sites that would require a call queue for each.
1 vote -
Dial in Queue
Have the capability to offer an option while in queue to dial 1 to go to voicemail or dial 2, or do nothing, to remain in queue.
1 vote -
Ping Set up
Customer wants to have an option that if a marketing company called his main phone number and all of his employees is on a call assisting different caller, the call will be routed to a different marketing campaign and market company will hear a prompt that " no one is available to pick up the phone"
1 vote -
add TIME ZONE to call history and voicemail time stamps
It would be helpful if the timestamps listed for incoming calls and voicemails included the TIME ZONE where the calls originate. That way, when I begin making calls to customers at 8:30 am CST, I am not calling someone on the west coast at 6:30 in the morning, nor am I having to use a time zone calculator to try and find a customer who is in an appropriate time zone. RingCentral is promoted as an app that streamlines productivity. This feature would go a long way in helping RingCentral live up to the hype.
1 vote -
Monitoring a call while making a call simultaneously
Is there any way I can monitor a call and make a call simultaneously? Additionally, can I have the person I called listen to the call I'm monitoring? Is this feature available in the RingCentral app? If not, can we add it?
1 vote -
send Unanswered call queue calls to the members voicemail sequentially
ability to send voicemail to the member sequentially or in order. Or send the voicemail to Teams.
1 vote -
Queue calls not to follow business hours
Business hours work 5AM to 7PM. Another call queue team works 24/7.
1 vote -
increase number of groups in call queues
increase number of groups in call queues
1 vote -
Call Queue Custom Answering Rule Overlapping Schedule
For one of the call Queue, say QW i have created two rules.
Rule1: working hours from 6 am to 3 pm forward to Queue A
Rule2: working hours from 10 am to 7 pm forward to Queue BIn my use case, I want the call to be forwarded to both the Q at the same time because both of these Queues are falling under the working hours.
1 vote -
Circular Hunt Group for Call Queues
Overview:
Our current Call Queue options lack flexibility for our operational needs. We require a Circular Hunt Group feature to facilitate efficient queue management without penalising proactive user behavior.Issue:
Existing Call Queue modes (Rotating, Sequential, Simultaneous) don't suit our workflow. Rotating penalises proactive outbound calls, hindering productivity and user behavior.Suggested Solution:
Introduce Circular Hunt Group functionality to Call Queues. This feature would enable seamless queue rotation (e.g., 1234, 2341, 3412, 4123)Benefits:
Tailored Efficiency: Aligns with our workflow for enhanced productivity.
Promotes Proactive Behavior: Encourages desired user actions without penalties.
Versatility: Broadens Call Queue applicability for diverse operational…1 vote -
Create special Key code for call park
They can be able to Create special Key code for call park
1 vote -
Multiple pick-up buttons for each call queue
The customer would like to have multiple pick-up buttons for each call queue
1 vote -
After call work status of member per Queue
A feature where the manager of the queue can manage on which call queue will a member only not receive a call if on After call work status given that the member is included in multiple queues.
1 vote -
retrieving deleted voicemails from personal inbox and a call queue groups inbox in the RC Desktop app
ability to retrieve deleted voicemails from call queue groups and for each users inbox
1 vote -
Visual Call Editor in Call Queue Menu
Similar to IVR Visual Editor, provide a option to visually see the current configuration and allow adjustments.
17 votes
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