Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

358 results found

  1. Callback Queue Languages

    The callback queue recording is only available in English. This should be available in multiple languages to account for various language requirements. We have a need for a French version in RingCX.

    8 votes
    Future Consideration  ·  2 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  2. Annoucement for Callers position in Call Queue

    Can you create a call queue which has callers waiting and announces which number they are in the call queue before their call is answered.

    For example if 10 people are calling and waiting it announces what number they are on the call queue.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  3. Maximum caller wait time in queue > add 10-15 second increments (1 min 10 sec; 1 min 20 sec)

    Maximum caller wait time in queue > add 10-15 second increments (1 min 10 sec; 1 min 20 sec)

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  4. Call Queue Custom Rule Templates

    Call Queue Custom Rule Templates

    Problem:

    Our current system lacks the ability to create and apply templates for custom call queue rules. This necessitates manual configuration for each call queue extension, a significant time investment considering we manage 340 call queues

    Current Behavior:

    Navigating through Phone System > Groups > Call Queue > Call Handling > Custom Rule.

    Manually setting up the desired call routing behavior for each individual call queue extension.

    Desired Behavior:

    We request the implementation of a system for creating and applying custom call queue rule templates. This would allow us to:

    Design a template with desired…

    15 votes
    2 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  5. Geo Routing for Toll Free Number and local number

    Ability to have a custom rule for incoming call from a specific city to be forwarded to a different users or voicemail.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  6. Displaying Caller ID Instead of Call Queue Name on Incoming Calls

    The customer wants to remove the call queue name when a user is receiving a call. They would like to display the caller ID or the number of the person calling instead of the call queue name.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  7. Call Queue Call forwarding to an External number with an option to have an alternate schedule

    Call Queue Call forwarding to an External number with an option to have an alternate schedule

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  8. Number of callers allowed in queue to one

    Customer would like to have the option to set the Number of callers allowed in queue to 1.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  9. caller ID

    The caller id shows not just the caller originated from but also what is the number that this call is forwarded from.

    5 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  10. Add more options to wrap up time.

    I would like to add a 2 minute option to queue wrap up time. Or add the ability to customize a wrap up time.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  11. Separate Greeting and Hold Music on Call Queue

    The call queue holds music, and greetings must play when the customer/clients call the main line. There should be an option to set up a ringtone only when users with extensions are transferring customers from one call queue to another.

    3 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  12. Custom Call Rules for Call Queue from IVR Menu

    Need the ability to create custom rules within call queues for incoming calls through the main IVR menu. So that if someone calls in through the IVR menu and choses one of the options, if they have a specific area code their call is routed to a specific extension, if their area code is not the one specific it goes to the call queue.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  13. Allow a person to send an incoming queue call to voicemail

    Sometimes you are receiving an incoming Queue call that you NEED to send to voicemail and not answer. Please give us the option to do that instead of just "ignore" and then it continues ringing.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  14. Call Queue Members - Add Same User more than once in Fixed Order

    Call Queue Members - Add Same User more than once in Fixed Order.
    I woluld like to be able to have a Queue go like this: User A, User B, User A (again), then User A Voicemail.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  15. CQ download?

    In EX Admin, in the user details section I am able to download an xlsx file of all users in the estate. Great! But ...
    Can we have an option to download a more detailed CQ list, with for example managers, members, routing method, business hours...... etc

    Been asked today for a comparison (83 queues) of business hours, fixed order v simultaneous and wait times.

    Am regularly asked for other metrics.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  16. ring tone

    The customer wants to have a different music while connecting if the call is coming within their office for them to know if the caller is an extension from their office

    3 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  17. Call Queues - Single User Configuration

    Hi team, we should consider adding a single-user configuration for call queues and schedules. Settings in phone system and for the user doesn't allow customization in that fashion at this time.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  18. Call queue transfer annoucements

    Option to remove transfered call Queue call announcement and having to "Press 1 to accept" same as Direct transfered calls can.

    1 vote
    New  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  19. Google Calendar Integration to Allow change of call queue members automatically

    We are a mental health clinic and we use a Crisis Line call queue to send incoming phone calls to an on-call physician after business hours. This works well for us, but we have a workflow bottleneck in that our RC admin (me) has to manually change the members of the call queue every two weeks.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  20. The user is being forwarded to the IVR when call waiting is disabled.

    The customer requires a feature where calls are forwarded to the IVR or Call Queue if call waiting is disabled when dialing the direct number.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
1 2 4 6 … 17 18
  • Don't see your idea?