447 results found
-
Custom Rule to bypass Call Queue Wait settings
Be able to create custom rule to change the concurrent call per member under wait settings for specific user only.
1 vote -
Call queue wait settings - to bypass the maximum caller wait time
Call queue wait settings - to bypass the maximum caller wait time settings when caller want to just leave a voicemail
4 votes -
Have the availability to disable the "Accept Queue Calls" feature in settings
RingCentral does not have the feature to stop reps from turning off the "Accept Queue Calls" button in their settings. When this gets toggled off in their settings their member status in the queue is then turned off. We would like to stop the reps from being able to do this and always have their member status turned on. This way the manger is the only one that can go in and turn them off from getting calls from certain call queues.
21 votes -
Callers in the call queue that's has no caller id or anonymous calls should go directly to vm.
Callers in the call queue that has no caller id or anonymous calls should go directly to voicemail so we can give them a call back, instead of blocking the number
1 vote -
Ability to Forward Extension to Queue Without Causing a Loop
the ability to forward calls from an extension to a queue where the user is also a member, as well as restricting calls to the user’s extension from a specific list of allowed extensions.
1 vote -
Add more than 15 mins wait time in call queue
We desprately need more than 15 mins wait time in call queue. At least 45 min at very minimum
1 vote -
Call Queue Members Should Be Able to Receive Email Notifications When Unable to Answer Call Queue Calls
Implement an email notification system for call queue members to alert them when they miss calls from the queue.
2 votes -
Bulk Disable and Delete Call Queues
Add option to bulk disable and bulk delete Call Queues, similar to how this can be done for Users.
4 votes -
Option to add External Number into the Call Queues (Group)
This is useful and convenient when we want to add an external number to group in Call queues.
2 votes -
Call Queue Feature Request- Simultaneous routing with overflow
I want to request the ability to have a call queue that allows for a "simultaneous" ring style, with the option to include an overflow system. Overflow members can only be added if the routing method is set to "Fixed" or "Longest Idle." This limitation challenges our organization, forcing us to use routing methods unsuited to our needs.
It would be highly beneficial if all primary members in a call queue could have their phones ring simultaneously, and in the event none of them answer, the call could then be routed to the overflow queue. The fixed order routing method…
8 votes -
Allow the same user to be in both the primary call queue and the overflow call queue
Allow the same user to be in both the primary call queue and the overflow call queue simultaneously, by simply adjusting their queue status, rather than removing them from the primary queue when they need to serve as the overflow agent.
2 votes -
View Call Queue Recordings within the Mobile App
Our main sales phone number funnels through a call queue. I can view recordings of call queue calls in the admin portal, but would like to be able to view them through the RingCentral mobile app as well.
1 vote -
When all Call Queue members are on DND status, calls should go straight to Voicemail
Our Customer requested for a setup that should be available on a Call queue wherein if all members are on DND or is on unavailable status, calls should go straight to Voicemail without their customers having to wait for the maximum wait time before the call go to VM
3 votes -
Incoming Call Information Display
Incoming calls to call queue extensions should display the Caller ID Name + Caller ID Number on the RingCentral app. In a typical scenario, users save a contact’s name in their phonebook and expect the system to show both the Caller ID Name and Number on the incoming call pop-up when that person calls.
Current Limitation: This functionality is not supported. If the PSTN does not provide the caller’s name, the system does not pull the name from the Contacts list. The reason for this limitation is the ambiguity in handling cases where multiple accounts have saved the same number…
3 votes -
Multiple site names - to be used as call que display information
When a caller call a multi site IVR - and selects 0 to be transferred to a call que receptionist . We are looking for the multi site name to be displayed for the call que reception . This is a benefit when answer calls for muti sites name that the call was rerouted from to show.
2 votes -
call group option to have calls routed to announcement only extension
Customer requests an option to assign call groups' voicemail and notifications to an announcement-only extension.
1 vote -
Disable call queue calls on softphone only
I want my physical phone to receive all the call queues I'm apart of. However, my softphone on my cell phone I want the option to only receive direct calls to my extension and not the call queues I'm apart of. Reason being when I walk away from my office I don't want to get all those call queue calls but I still want to receive direct calls.
1 vote -
Disable call queue calls on softphone only
I want my physical phone to receive all the call queues I'm apart of. However, my softphone on my cell phone I want the option to only receive direct calls to my extension and not the call queues I'm apart of. Reason being when I walk away from my office I don't want to get all those call queue calls but I still want to receive direct calls.
1 vote -
caller ID
The caller id shows not just the caller originated from but also what is the number that this call is forwarded from.
7 votes -
If the call from call queue was on hold for more than 5 minutes it should be transferred to an external number
Customer would like to have the features wherein call that was place on hold under Call queue will be transferred to an external number if the duration reach for 5minutes and more
2 votes
- Don't see your idea?