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343 results found

  1. maximum caller wait time in queue

    Want to have a feature to set the maximum caller wait time in queue for 5 seconds only because it is taking too long for the caller to be routed to voicemail.

    5 votes
    0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  2. Ability to manually forward the calls waiting in queue to voicemail

    Ability to manually forward the calls waiting in queue to voicemail

    6 votes
    1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  3. CID should show once the call transferred from a call queue to another call queue extension

    Customer would like to retain the CID when a call from a call queue to another call queue extension

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  4. call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be

    As the call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be showing as missed call on the analytics.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  5. Answered elsewhere

    The ability to turn off the answered elsewhere feature so users can't see who answered the call.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  6. block callers from dialing other extensions while waiting on queue

    I would like to request a feature that allows us to block callers to jump to other queues by selecting a number at an inopportune moment

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  7. Within RingEX, the co-recipient option is very limited as you can only have a maximum of 15, and only be a co-recipient of 5 queues. I

    If you have a queue with for example, 25 members - only 15 of these can be co-recipients which means that 10 won't be able to see the voicemails. Also, if you are a member of 6 or more queues, but you need to see all VM's you can't, as you can only be a co-recipient of 5 queues.

    It should be unlimited to give better access to the mailboxes.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  8. Feature Request : Allow to loop calls from 2 call queues continuously

    Feature Request : Allow to loop calls from 2 call queues continuously

    Details : at the moment when the calls are set up to loop between 2 call queues when it reaches a certain amount of times routed on the same queue it announces a error message then disconnects the call instead of continuing to loop the call between the call queues

    Current behavior : when callers loop back multiple times on a call queue it announces a error message then disconnects the call

    Brand : BT Business

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  9. Separate Settings for Call Queue and Extension Ring groups

    Right now, call queue is not working due to the ring group set up under the extension settings. It would be great for call queue to work as designed regardless of the extension settings.

    5 votes
    0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  10. use the same number for user extension and call queue

    Would like to have a user extension use the same/single number in a call queue. clients would like to call and text the same/single number

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  11. Queue member desk phone in DND

    When a member within a queue (when the member has a deskphone) puts the phone in DND - it throws the queue off and all calls to the main number of the queue ring to a recording and then disconnects. This has happened twice within our organization. This SHOULD NOT happen. Any member with a deskphone should be allowed to put the device in DND without it affecting the ENTIRE queue status.

    3 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  12. Remove "Please wait for the next available agent" greeting in call queue

    Specific music : Please wait to speak to the next available agent

    There is a message on the call queue that is saying that in french :
    "Veuillez patientez pour parler au prochain agent disponible."

    Can we turn off the message ? can we modify it ?
    When does this message is readen ?

    This is not the message of the following menu : "Call Queue Greeting"

    I think this message is the message associated with the following option :
    - "When members are available, but no members answer or all members are busy or unavailable "

    3 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  13. Call waiting to apply on call queue members.

    Call queue members to have call waiting enabled.

    70 votes
    Under Review  ·  6 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  14. Call queues can route differently when no agents signed in

    It is strange that when no agents are currently signed into a call queue, that the call queue still just places callers on hold until the max wait time has been reached. It would be so much better if we had a routing option for when no agents are logged into or accepting calls from the call queue. The fact that there is no option to escape to voicemail makes this even worse, as the only option they have is to wait for the timer to expire.

    Could we please get an option to handle call queue routing differently when…

    4 votes
    1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  15. Whisper to call queue

    The client wanted to have a whisper feature on call queues. This whisper can tell the employees the details of the incoming call example what issue or from what IVR option.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  16. Admin assigned as the call queue manager can assign the status of the members

    Admin assigned as the call queue manager can assign the status of the members and can toggle the button for the members to receive or not to receive any calls.
    No users on that call queue will be able to remove their selves on the queue and their status is available to accept queue calls

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  17. Be able to see status messages of users so that if they use the Processing Call status we can see how long on average this takes

    Be able to see status messages of users so that if they use the Processing Call status we can see how long on average this takes (as part of reporting)

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  18. Call Queue handling

    I am looking to set up the following call routing configuration, which I was told is currently not possible:

    I have a call queue with 3 members. When the main number is dialed, I want the phones of these 3 members to ring simultaneously for about 20-30 seconds. If the call is not answered within that time, I want the call to continue ringing on the same 3 members’ phones plus an additional 4 members’ phones, making a total of 7 phones ringing simultaneously. If no one answers after another 20-30 seconds, I want the call to go to the…

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  19. Customize option for voicemail notification from call queues

    Customize option for voicemail notification from call queues

    3 votes
    0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  20. change how call information is displayed when transferring calls from queue

    Looking for the ability to change how call information is displayed for calls transferred from a call queue directly to an agent. Currently there is no option to remove the call queue name. If an agent is part of the call queue they think it is a queue call not a direct call to themselves.

    3 votes
    0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
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