447 results found
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ability to transfer the call to external number when no one is available on queue
Customer wanted to have an ability where the calls will be redirected automatically to an external number when no one is available. Current behavior is the calls are still being routed to the queue even the extensions are not available
5 votes -
Add more options to wrap up time.
I would like to add a 2 minute option to queue wrap up time. Or add the ability to customize a wrap up time.
2 votes -
Create reports for number calls transferred from call queue to another call queue
Customer would like to create a report that will show the number of calls that been transferred from one call queue to another call queue
3 votes -
BUSY CALL FORWARDING
Busy Call Forwarding. It is a basic necessity that phone companies have offered for years. It needs to be a basic stand-alone feature available on any extension, as well as in Call Queues.
Right now, it does NOT work and not one technician at Ring Central as been able to offer a workable solution for an office/call center. If I pick up ext 101 to make an outgoing call. A customer calling in goes straight to voicemail. Ext 2 does NOT ring! The customer thinks we are not in the office (out of business).
This is what should happen in…
4 votes -
Stop blocking calls
The call is blocked due to inactivity. how to stop this without downloading the app i dont like their app
1 vote -
Call Queue Custom Rule Templates
Call Queue Custom Rule Templates
Problem:
Our current system lacks the ability to create and apply templates for custom call queue rules. This necessitates manual configuration for each call queue extension, a significant time investment considering we manage 340 call queues
Current Behavior:
Navigating through Phone System > Groups > Call Queue > Call Handling > Custom Rule.
Manually setting up the desired call routing behavior for each individual call queue extension.
Desired Behavior:
We request the implementation of a system for creating and applying custom call queue rule templates. This would allow us to:
Design a template with desired…
21 votes -
Add the ability to push custom rules for Call Queues to the call Queues template
As the Title states, add the ability to apply custom rules to the call queue template. This would allow the quick copying of custom rules that you would want to apply to multiple queues easily, example being able to copy a holiday schedule custom rule to multiple queues that share the same schedule instead of having to setup the same custom rule multiple times.
If this is too much of a hurdle, another possibility would be being able to save custom rules and then when in the custom rules tab be able to select a previously saved rule to apply…
22 votes -
Reject incoming calls in the Queue and do not be routed to the next available member.
Reject incoming calls in the Queue and do not be routed to the next available member.
1 vote -
display number of calls waiting on telephone displays
Add a queue waiting button to phones that can blink when one call is waiting in queue, flash when a definable number of calls greater than 1 are in queue and displays the number of calls in queue when the button is pressed.
1 vote -
Call Queues - Single User Configuration
Hi team, we should consider adding a single-user configuration for call queues and schedules. Settings in phone system and for the user doesn't allow customization in that fashion at this time.
2 votes -
Hyperlink to q member
If I choose a user and look at their GROUP MEMBERSHIP section it lists their groups in the form of a hyperlink. Really useful should I want to jump straight to the queue.
But when in a Queue and looking at the CALL HANDLING section, the members are listed in text only.Would be great if they were listed as hyperlinks allowing me to make the jump in the other direction.
1 vote -
Call Queue Routing
In Call Queues / Call Handling & Members / Primary Members - have missed calls for Primary Members route to a secondary Call Queue. When no one answers in that selected Call Queue then the call is routed back to Primary Members' voicemail or the original Call Queue
1 vote -
allow the mobile app to be used like the browser extension.
Instead of having to switch devices on each call, create an option for the mobile app to take over the calls permanently like the extension.
1 vote -
Redirect Queued Callers to the After-Hours Destination when Time of Queue Changes to After-Hours
Scenario: Currently, callers in queue remain in queue after the call center closes at 5:00PM. Have an optional setting that allows for the callers that are queued to be sent to the after-hours destination instead of staying in queue when the queue switches to after-hours.
3 votes -
Calls in queue during after Hours
If a call is on a queue at 4:45 PM, they wanted that if it is exactly 5:00 PM (After Hours) the calls will routes to their after hours even if it enter the queue.
If a call is on a queue during after hours, we should have the option on what to do with the calls that are already in queue.
3 votes -
Additional option for call queue waiting time to let the call route to 3rd party number
Additional settings/key press/option to let the call route to either voicemail or 3rd party number instead of waiting for the maximum caller and number of callers in the queue to reach.
1 vote -
Ability to select what users can see as an outbound caller ID on their RingCentral application
The customer has requested the addition of a new feature within the Caller ID restriction settings. They would like an option that can be toggled on or off, labeled "Allow call queue group as caller ID." When enabled, users added to a call queue group would be able to use the group’s caller ID number when making outbound calls. However, when this option is disabled, the customer wants to prevent users in the call queue group from using the group’s caller ID for outbound calls made through the RingCentral app.
Alternatively, the customer is also looking for an option that…
2 votes -
Get alert when a call queue is empty or without any online person
There should be a notification that a call is waiting when the call queue is empty or without any online person to be able to have call queue members available to receive the call and to monitor their status as well.
8 votes -
Bypass call queue status by turning on and off the user extension status on the Ringcentral Ap
Once the user turn off/on the call queue status on their extension, it will also turn off and on the status on the call queue via admin portal.
2 votes -
Block notifications on Add Call Queues in Bulk
When adding call queues in bulk, have a choice to not send template applied notifications to the Queue Managers being imported. Currently when queues are imported, anyone assigned as a Queue Manager is notified a template was applied. This produces a lot of emails to a client when a new system is being setup. The message when completing the import process only mentions the Super Admin and anyone else designated will be notified, not the Queue Managers.
1 vote
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