278 results found
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enable ring groups to have the option to continue ringing even after the next group starts, so they have more time to answer.
Allow users to be in multiple ring groups, so that if one user can't answer on the first 2 rings, he has more opportunity to answer in the next ring group. This would really help for users that are finishing calls right as the phone begins to ring, but not in time to answer before the call progresses to the next ring group.
1 vote -
To receive an SMS notification from the number that is assigned in the call queue
To receive an SMS notification from the number that is assigned in the call queue instead of receiving an email only, the reason is that the email may take some time to be read versus the SMS.
1 vote -
Assign a user extension to receive the miscall in Call Queue
To avoid confusion, it's better to assign a dedicated user extension to receive a miscall in a certain call queue.
1 vote -
retrieving deleted voicemails from personal inbox and a call queue groups inbox in the RC Desktop app
ability to retrieve deleted voicemails from call queue groups and for each users inbox
2 votes -
Extend "Disable Auto Answering" enhancement to Call Queue numbers
Disable Auto Answer was made available to RC User numbers set as "voice only" to allow for only Early Media to be sent to caller without the immediate answer that indicates the called party has answered. BH Management has multiple RC customers that have call queues and would like to be able to "pull" calls back after so many rings with no "agent" answering. They waited patiently for the new enhancement ([23.2][33] Enhance RC call answering behaviour to support early media (SIP 183) on account level [INIT-1835]) to be made available but after testing it was discovered that it only…
12 votes -
Allow call queue ringer settings to supersede individual extension settings
I would like for the "number of rings before trying next member" setting in call queue settings to supersede individual extension ringer settings. It makes no sense to have a "number of rings before trying next member" setting for a call queue, if the number of rings set by each individual member of the queue take precedence over this setting.
1 vote -
ringing simultaneously
Would like to have a feature that if the ring type is ringing simultaneously, other users should have an option to still receive another incoming call given that they are already engaged on a call.
1 vote -
Send SMS or Email notification if a change was made on a user call queue status
It would be essential to have a notification via SMS or Email if a change was made on a user's call queue status
1 vote -
Deskphone Forwarding Call Queue Setup
The customer has 2 deskphone and has an idea to have the other call forward going to his other phone if the first phone is on call if the call comes from the call queue. I hope we can add another deskphone with the same extension from the call queue to have the forwarding work.
1 vote -
Have customer put them self in a park location if no users can answer the call.
When a customer calls the main company line, and there isn't anyone available to take the call it would be nice if the customer could Press 1 to remain on hold (park location) or press 2 to leave a voicemail. The only workaround that was just explained to me is that instead of the user going to a park location they just get rerouted to the main company line and it rings on every users line. That seems like it would be frustrating for the client. Why couldn't they just place themselves on hold until a user is able to…
1 vote -
Increase call queue limit
We've run into an issue, where there is an supposed call queue limit of 100 call queues? Can I ask if that can be increased for our company? We've recently migrated over to RingCentral, have have roughly 300 sites that would require a call queue for each.
1 vote -
Dial in Queue
Have the capability to offer an option while in queue to dial 1 to go to voicemail or dial 2, or do nothing, to remain in queue.
1 vote -
Ping Set up
Customer wants to have an option that if a marketing company called his main phone number and all of his employees is on a call assisting different caller, the call will be routed to a different marketing campaign and market company will hear a prompt that " no one is available to pick up the phone"
1 vote -
Add Public Holidays into the Call Queue Schedule
I understand that we have custom rules in place but when you are a big organisation with multiple call queues in different time zones the config can become a mess.We have simplified our call queues by using the overflow features instead of custom rules. This has set our routing in place and now we want a feature to be able to specify when the office will be closed.We should be able to input public holidays in the schedule, automatically setting that call queue to not available on the specific days.
53 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This will be implemented in November 2024 as Call Queue Custom Rule Templates!
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Option to route to MVP Call Queue voicemail while waiting in Queue
Provide option for callers that are queued up (within MVP Call Queues) to exit the queue and be routed to the Call Queue's voicemail. Currently pressing 0 will route to the "Zero Dialing" configuration of the Site, and pressing * will direct the caller in an attempt to log into the Call Queue's voicemail (that is somewhat concerning in its own right). It would be nice to configure which DTMF digit a queued caller could enter, to route directly to the Call Queue's voicemail.
28 votes -
add TIME ZONE to call history and voicemail time stamps
It would be helpful if the timestamps listed for incoming calls and voicemails included the TIME ZONE where the calls originate. That way, when I begin making calls to customers at 8:30 am CST, I am not calling someone on the west coast at 6:30 in the morning, nor am I having to use a time zone calculator to try and find a customer who is in an appropriate time zone. RingCentral is promoted as an app that streamlines productivity. This feature would go a long way in helping RingCentral live up to the hype.
1 vote -
Visual Call Editor in Call Queue Menu
Similar to IVR Visual Editor, provide a option to visually see the current configuration and allow adjustments.
19 votes -
Monitoring a call while making a call simultaneously
Is there any way I can monitor a call and make a call simultaneously? Additionally, can I have the person I called listen to the call I'm monitoring? Is this feature available in the RingCentral app? If not, can we add it?
1 vote -
send Unanswered call queue calls to the members voicemail sequentially
ability to send voicemail to the member sequentially or in order. Or send the voicemail to Teams.
1 vote -
Queue calls not to follow business hours
Business hours work 5AM to 7PM. Another call queue team works 24/7.
1 vote
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