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428 results found

  1. Send Google/Apple Maps Links via SMS

    Seems crazy that you can't SMS a customer a Google/Apple Maps link to a location as it's getting marked as spam. We're a service based business that travels and meets customers on various site locations. Often times the 'address' given brings people to the wrong location so it's easier to drop a PIN and share the actual hyperlink to the meeting location. See an example below.

    2 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  2. Ability to use a number for SMS only

    Is it possible to designate a phone number in Ring Central that accepts text messages?

    1 vote
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. Mobile number and SMS for France

    We would like to be able to have a mobile number as a caller ID and the ability to send/receive SMS in France

    2 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. Text snooze, as reminders.

    Like emails we can snooze to receive an alert to follow up and contact.

    3 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  5. Option to change the way how SMS and internal messages are sorted.

    To have the option to sort the messages by date and time, from oldest to newest, by location, by recipients, by senders, etc.

    6 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. Global Suppression List for SMS Messaging

    We need a global suppression for text messaging. This will allow us to add users who request to never be texted by the organization.

    1 vote
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. Text Icons NEED to be different for different numbers

    When I am texting with someone, often times, the icon that appears around the initials of their name is the EXACT same color of the icon that appears around my initials. This often leads to me missing texts since it looks like I was the last person to respond. There NEEDS to be a way to differentiate the numbers in the chat. Bare minimum, drastically different colored icons per number included in the chat, different shapes would be even better!

    2 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. Add ability to allow a user to view another user's text message

    General messages come to my assistant's phone and I need to be able to access them. I can access her voicemail messages using my assistant's voicemail PIN, but would like a way to access my assistant's text messages too, possibly through delegation feature, or any other way that would make this possible. Would like to be able to access them in the RingCentral Desktop App.

    7 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  9. display company name instead of phone number when using sms

    Since we can't currently display the company main number when texting out - defaults to operator number - it would be great to have the company name, instead of the phone number, display when we text out to clients.

    16 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  10. Have diffferent folders in for text messages, so that we can keep our inbox neat and tidy

    When texting a lot of clients, we get many responses and need a way to filter out the different clients to different folders

    9 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  11. The ability to Mark texts unread when using the desktop application

    One is able to mark texts unread in order to flag them for future reference when using the RingCentral app, however, when using the desktop application, this is not possible. sometimes if there is a response from the patient/client and the application happens to be open to that text thread, it is marked as read when it hasn’t been noticed before the user clicks away onto another section of the desktop application and is therefore missed. Otherwise, when the text actually is read, but needs to be marked as unread so it can be returned to later, there is no…

    4 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  12. Disclaimer link to SMS texts

    As a mortgage bank using ringcentral for our Loan Officers, processors and underwriters, disclaimers and opt outs must be available to all communications with borrowers and clients. Legally we must have them on all emails but in using SMS with Ringcentral we are unable to do so and it is protenatilly causing us to change our future plans with RingCentral...whcih we do not want to do!

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  13. I would like to notifications on my samsung smart watch when I got a call, text, or message.

    I like to keep my phone on silent and dont always have it on my person. I end up missing ring phone calls because I dont notice my phone is ringing. It seems like a reasonable request

    9 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  14. SMS outbound caller ID name needs to reflect the company name.

    This needs to be a feature that can be edited.

    10 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  15. Auto Response for Disable SMS

    Hi TeamPlease include a auto response for SMS disable that the SMS is not working for faield for clients SMS

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. Ability to send SMS via gateway

    Service Providers that use software to send texts and mms. Other softwares have selectable providers like Verizon, Sprint, Tmobile,ATT etc. for example, Verizon is vtext.com. example 4075551212@vtext.com. Something like sending a fax to 4075551212@rcfax.com, to have a rctext.com or rcmms.com would be great. (But how could you charge for it to the sender lol. Probably why its not a feature to consider!

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. much larger video file limit in SMS

    We are sending texts to our clients all the time. To personalize this, we sometimes like to instead send them a little video in which we thank them in person, introduce the company, etc etc, different themes in different videos. With just 1.5 MB limit per video in SMS, this is impossible. It would be an absolute awesome addition to our client approach and make us stand out to competition as well.

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  18. Central Location/hub for SMS and Voicemail

    Im a small business owner and looking to have one central location or hub that is shared between multiple users (extensions). For example: Phone calls, SMS, Voicemail, and missed calls can be viewed and responded by all users under one umbrella. Currently and specifically SMS & Voicemails go to one specific extension (say extension 101, but ex 102 should also have access to those SMS and Voicemails) and only that extension has access to it, which clogs the system of communication. ALL extensions should have the ability to hear voicemails and respond to SMS in the central location or hub.…

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  19. SMS one direction only

    Please add the option to allow SMS in one direction (Receive and block sending. or Send and block receiving)

    6 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  20. Delete a text (for both sender and receiver)

    If a text was sent with an error, retract the text. There can be a time limit, i.e., within 1-3 minutes of sending text.

    5 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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