315 results found
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Feature Add: Being able to receive codes from Verification short codes
We need to receive verification codes from a short code, and apparently, this feature is not yet available with the newest release.
16 votes -
Making SMS texting while on call faster/more efficient for desktop program (not extension)
We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show…
86 votes -
TEXT MESSAGE SMS NUMBER WE SENT FROM
It's important to see the number where the customer sent the text from. To know which assigned number it came from and to track the customer's information. Please put back the feature on the RC Desktop App and Mobile App. Screenshot was taken 03/26/2024 at that time we can see from what number we were texting from.
34 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, we hear you, we know this was impacted in the latest update. This is being researched now to confirm when a fix can be implemented.
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Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful
Allow sorting of "text message templates". We use them a lot and it would be amazing to have them sorted by category (either numerically or alphabetically) so as not to have to search down a long list of responses that are out of order. Please add this feature!!
10 votes -
I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th
I need all 5 of my users to be able to text from our main company phone number. My customers don't recognize the phone number and think it's a scam.
24 votes -
Share SMS Template across all users in the account
Share SMS Template across all users in the account
25 votes -
SMS Monitoring
A request has been given by one of the customers who's asking for the ability to monitor incoming and outgoing SMS messages on all her users. They want to be able to monitor and check quality of SMS messages between clients and their employees.
24 votes -
SMS Outbound Caller ID Change
Allow SMS Outbound Caller ID Change
to have the options to toggle between numbers20 votes -
Receive OTP from websites
Ability to receive OTP when creating an account on websites.
9 votes -
Increase TCR Filters, to include sites and departments
Can we please add additional filters for the TCR campaign, like sites and departments?
8 votes -
Send SMS to shortcodes
Ability to send and receive SMS to/from shortcodes.
14 votes -
Allow all selected members of the team receive and send text messages sent to the main office phone number
In my office, we have one main phone number that is published and patients recognize. However, through Ring Central, each team member has a different (private) number. We are used to having everyone receive and being able to send text messages from the main office number. It would become very confusing for patients to receive text messages from several different numbers (the individual lines) rather than the main number that they recognize. However, it appears at this time, only one extension can receive and send text messages using the main phone number. I would like for my entire staff to…
7 votes -
Administrator be able to see all users text messages
an admin to see all user text messages in the system. Not just when they sent or received a text but the content of the text.
17 votes -
Share contacts as SMS
Share contacts from an apple or android device through RingCentral App as an SMS. Share contact is currently enabled however it sends as an internal message through Chat Message inside RingCentral App.
10 votes -
SMS - Automatic Reply/ Out of Office Message
To be able to create automatic replies/ for out of office message for SMS/texting
(similar to creating an out of office message for vmail - but for SMS/Texting)9 votes -
Ability to create sms group name
Ability to create sms group name, when sending sms to a group, should be able to change/create a group name instead of showing the names or numbers.
5 votes -
prohibit sending SMS
Allow admin to prohibit sending SMS to specified list of numbers
4 votes -
Increase Number on a Campaign
Non-profit organizations are still not allowed to increase the number on a specific campaign to more than 49 in number pools.
7 votes -
Download sms campaigns
The customer would like to be capable of downloading their SMS campaigns.
3 votes -
send an emergency notification to all our employees that would interrupt any call with a message
We had an office emergency in our office yesterday, and we needed everyone to clear the building ASAP. I was able to send a Direct message to all users. Afterward, I was wondering if there was a way to send an emergency notification to all our employees that would interrupt any call with a message.
5 votes
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