446 results found
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Ability to download bulk users on SMS campaign
To have the ability to download bulk user's on the SMS campaign and to have filtered them per campaign
19 votes -
Please Remove the New "Send New Text" Pop-Up Window and Revert to the Old Format
I'd love to see the new "Send New Text" pop-up window reverted back to the old format where you could see any prior text history when sending a new text. The new popup window has a constricting feel, especially when texting someone there's prior history with that you can't see in the same way as you used to when clicking the "Send New Text" button
14 votes -
Feature Add: Being able to receive codes from Verification short codes
We need to receive verification codes from a short code, and apparently, this feature is not yet available with the newest release.
41 votes -
Remove keyword "CANCEL" from automatic OPT-OUT for SMS
I have advised my clients that when they want to cancel their appointment for my business to send a text message containing the word "CANCEL" to my company number. Instead of me receiving just the SMS those customers ending up on the OPTED-OUT numbers, now I have no way of sending SMS to them. Please remove this keyword "Cancel" from automatically going to opted out number, my keyword for opting out of SMS is "STOP"
21 votesThank you for this feedback!
As a workaround while this is being reviewed, instead of asking customers to respond with the word Cancel, you could ask to respond with 1 to Accept and 2 to Cancel.
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SMS Text Templates
I would like to be able to order the template texts alphabetically or what ever so that I can find them in a logical order. ie - all texts pertaining to Reminders, or Paperwork Due, etc. - I like and use the templates every day. I used to have a text file on the side of my RC that I would cut and paste into RC. So great addition!
17 votes -
Use Company Main Number as caller ID for texting from all extension for all users.
The caller ID for the main company number is shown by default for any text messages sent from any individual extensions. The idea is similar to having caller ID show as the main company number rather than the individual extension.
8 votes -
Show entire SMS history when creating a new SMS like it used to
On the RingCentral desktop app, you used to be able to see the full SMS history when you went to create a new SMS text. Now when you create a new SMS text message, you don't see the history. It was super helpful to have the history there any time you created a new SMS message. The new functionality is not great for awareness of the most recent text message.
8 votes -
Creating a new text
Prior to the newest update, when sending a new text, you would type in the number and click 'next' which would bring you to the entire text thread giving you the option to either call or text. This would also allow you to view the entire text thread. With this new update, doing the same function - sending a new text- it now has a pop up to create the text within this pop up window and 'send', NOT giving you the option to click 'next' and take you to the text thread. This is a major inconvenience to day…
10 votes -
Ability to append messages with OPT OUT verbiage (check box) has been removed.
For a short time, we had the ability to check a box, that appended a message with verbiage that added the OPT OUT wording (see attachment). That feature is now gone. Please bring it back! One of the most helpful SMS things I've seen and used! Please bring it back ASAP.
4 votes -
Preview pasted image in SMS Texts!
When we copy/paste a screenshot or image into an SMS Text thread it just shows "image.png" and we have no way to confirm if it is the correct image sent to the correct customer/person. We deal with sensitive financial information and this risk bears great consequence for us. Please make a way to see the image that is being pasted into the SMS thread!!
4 votes -
SMS Outbound Caller ID Change
Allow SMS Outbound Caller ID Change
to have the options to toggle between numbers61 votes -
I would like to have the ability to type a message and be able to schedule it for a "send date or at a later date and time."
I would like to have the ability to type a message and be able to schedule it for a "send date or at a later date and time."
8 votes -
I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th
I need all 5 of my users to be able to text from our main company phone number. My customers don't recognize the phone number and think it's a scam.
57 votes -
Automatic Opt-out SMS Template for Ringcentral Desktop app
Please add an option to add an Automatic Opt-out template when sending SMS on the Ringcentral Desktop App.
4 votes -
ability to received SMS notification in T-mobile number
When customer tried to add a T-Mobile phone number for text notifications, the carrier list does not include T-Mobile. Please include T-Mobile as part of the carriers to received SMS notification.
3 votes -
Please switch back to previous SMS format!
This week (around March 4th, 2025), the desktop version of RC changed so I can no longer see the SMS history when sending a new text message. I want to be able to type in a number or contact name and see the history of the text thread instead of a blank window with nothing of the previous messages. Please switch it back!
6 votes -
Receive Google Verification Codes using RingCentral Phone Numbers
This feature may help us receive verification codes using our RingCentral numbers for my business with Google platform.
13 votes -
way to add variables to the templates for SMS texting in RC app?
When customer create templates in the RingCentral app for SMS is there a way to add variables like {FirstName} so that the text can be customized to the contact being texted?
4 votes -
Opt Out Message should be enabled by default
The Opt-Out Message should be enabled by default, so users don't need to check the box each time they send an SMS.
4 votes -
Increase TCR Filters, to include sites and departments
Can we please add additional filters for the TCR campaign, like sites and departments?
24 votes
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