314 results found
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SMS Feature Integrated to Salesforce
SMS Feature Integrated to Salesforce
-> an option to have the sms feature and all its activities integrated and synced to Salesforce1 vote -
SMS registration for all
Instead of selective SMS registration for users, if would be nice to have RingCentral allow admins to be able to include all numbers to register for SMS, especially for company that has more than 50 or even thousands of users.
1 vote -
MASS TEXTING USING RINGCENTRAL APP
An option for us to send text messages for thousand recipient without using any platform or puting the number manually.
1 vote -
SMS Signature
Ability have a signature at the end of every SMS so there is no need to type it in manually.
1 vote -
Common Idea to Increase Group Text Member Limit for bulk messages and images.
Dear RingCentral Support Team,
I hope this message finds you well.
We are currently using RingCentral for our communication needs and have encountered a limitation that we hope you can help us resolve. We have been trying to create a group text by entering phone numbers (without extension numbers) to send bulk messages and images. However, we have noticed that there is a limit of only 11 members per group text, and we are unable to add a 12th phone number.
Given that there are many applications that allow the creation of groups with up to 250 members, We Ring…
2 votes -
SMS opt out report
SMS opt out report | Replying STOP from their SMS
• have a total number from reports who opt out the message via SMS
1 vote -
prohibit sending SMS
Allow admin to prohibit sending SMS to specified list of numbers
3 votes -
time stamp on received and sent sms on RingCentral Mobile App
It would be essential to have a time stamp on each received and sent sms. So that it would be easier to trace the sms being sent and received on the Mobile App.
1 vote -
Automatic replies
Add the ability set up automatic replies to texts/messaging when out of office or on vacation like we do email.
1 vote -
Download sms campaigns
The customer would like to be capable of downloading their SMS campaigns.
3 votes -
Feature Add: Being able to receive codes from Verification short codes
We need to receive verification codes from a short code, and apparently, this feature is not yet available with the newest release.
16 votes -
Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful
Allow sorting of "text message templates". We use them a lot and it would be amazing to have them sorted by category (either numerically or alphabetically) so as not to have to search down a long list of responses that are out of order. Please add this feature!!
10 votes -
notifications
Offer option to silence all notifications outside of work hours (phone, SMS/text, etc). This would be both in the desktop and mobile apps.
Currently we only have phone settings that allow us to forward calls to voicemail. A similar function for SMS/Text messages or just the ability to silence notifications would be great.
1 vote -
option to disable internal sms even sms are enabled on the account
cx would like an option to disable internal sms even sms are enabled on the account
3 votes -
Allow users to retrieve all old text messages.
Allow users to retrieve all old text messages.
2 votes -
Enable Authentication via UK Landline Numbers
The customer has proposed an alternative authentication method for applications such as Facebook and WhatsApp, utilizing landline numbers. This approach would expand authentication options for customers beyond the current reliance on mobile numbers.
1 vote -
SMS Templates - Need to be able to order the messages so its easier to find the one you want. Alphabetically or Categorically.
SMS Templates - Need to be able to order the messages so its easier to find the one you want. Alphabetically or Categorically.
3 votes -
Ability to create sms group name
Ability to create sms group name, when sending sms to a group, should be able to change/create a group name instead of showing the names or numbers.
5 votes -
Agent to Agent Transfer in SMS and Engaged Digital Messaging
Currently, the only option to transfer an SMS is to reroute to the queue group itself. It would be nice if there was an option for companies to allow agent-to-agent transfers. Our team consists of 8 employees, and rather than reroute a customer looking to speak with a specific agent digitally back to the skill group, it would be nice to be able to transfer directly to the agent to wait. Then the next time this agent would be available, they would be prompted to interact via SMS or Engaged Digital (email).
1 vote -
Request the ability to update SMS TCR registration fees on TCR Campaign registrations.
Request the ability to update SMS TCR registration fees on TCR Campaign registrations after they submitted the form.
4 votes
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