65 results found

1. Call Log - Enhancements

   If a user is locked down to only see his own sites calls, when he clicks on call logs you see your own call logs, then when you click on search you have to go through each user at your site one at a time. What we require adding as a feature is the ability to have select all radio button, so all users at that site are displayed for their manager. So he can see call recordings for the whole site easier than having to click on individual users. They do not want to give this user full company call logs. The analytics side of the product works exactly like that, but call recordings cannot be accessed that way.

   If a user is locked down to only see his own sites calls, when he clicks on call logs you see your own call logs, then when you click on search you have to go through each user at your site one at a time. What we require adding as a feature is the ability to have select all radio button, so all users at that site are displayed for their manager. So he can see call recordings for the whole site easier than having to click on individual users. They do not want to give this user full company… more

   47 votes

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   Under Review  ·  0 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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2. Ability to Login/Logout from Call Queues on Desktop Phones

   The majority of ACO customers are coming from an Avaya IP Office system, that is feature rich and very flexible, most requests we can overcome on ACO, but the ability to login / logout from Call Queues via Avaya J100 Series phones is one that we cannot overcome. We have provided workarounds of using the mobile app or via Service Web, but often times these individuals do not have a company provided smart phone, there are not any computers in the area or are individuals that just won't login/logout without ease of use.Following is a quote from our partner ConvergeOne about the use case for Tenet Healthcare: "The issue is that the phones are located in main areas and will be answered by physicians in the area (not a specific user). Have punctuality on a physical phone would avoid issues with the portal as most physicians wont login".I'm mainly seeing these scenarios with Avaya's health and retail verticals, but I'm sure other verticals would benefit from this feature.

   The majority of ACO customers are coming from an Avaya IP Office system, that is feature rich and very flexible, most requests we can overcome on ACO, but the ability to login / logout from Call Queues via Avaya J100 Series phones is one that we cannot overcome. We have provided workarounds of using the mobile app or via Service Web, but often times these individuals do not have a company provided smart phone, there are not any computers in the area or are individuals that just won't login/logout without ease of use.Following is a quote from our partner ConvergeOne… more

   26 votes

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3. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

   Ability for an admin to configure which outbound caller IDs are eligible for an end user to select. Example, not all company numbers, but just some, or only UK numbers and never the US company number, etc.

   28 votes

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   Planned  ·  0 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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4. Colorblind Setting

   Allow users to enable a colorblind feature that makes presence indicators change to shapes (X, checkmark, -) for "Do not disturb", "Available", and "In a a call". A significant portion of the population cannot distinguish between the green and red dots currently being used to represent presence in the application.

   48 votes

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5. Text to Speech for voice mail greeting

   In addition to recording or uploading a voicemail greeting, a nice option would be to have the ability to type it and have the text-to-speech voice read it. This would allow someone to quickly update their greeting without having to re-record themselves if there are any background noises.Thank you

   22 votes

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   Future Consideration  ·  3 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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