166 results found
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option for ASE CHAT SUPPORT
option for ASE CHAT SUPPORT
1 vote -
Disable free accounts on specific domains
Admins want to block their users from creating a free account using their company email address.
15 votes -
Display Both "Engagement" and "Scorecard" in RingSense Interactions View
Request Summary:
The customer would like the ability to display both the Engagement score and the Scorecard score simultaneously in the Interactions view within RingSense.Current Limitation:
At present, the “Score” column in the Interactions view only supports displaying either Engagement or Scorecard, but not both at the same time. This limitation requires users to toggle between views, resulting in a fragmented user experience.Customer Need:
The ability to view both scores side by side is important for teams analyzing call quality and agent performance comprehensively. Engagement provides insight into customer interaction levels, while the Scorecard reflects adherence to evaluation…2 votes -
Pop Out Message, Text, Fax, Video, etc.
The option to Pop Out each of the communication methods. EX: If I'm writing text messages and need to respond to a Message, I have to leave the texting window and bounce back and forth. Adding the individual Test Thread like a Message or Team would be a great start!
1 vote -
Ability to show incoming caller ID to a specifi extension when calls are set to ring to multiple users phone
Ability to show the incoming caller ID to a specific extension when calls are set to ring to multiple users' phones
1 vote -
Two-factor authentication (2FA) always kicks in regardless if the user sign out successfully or just closes the browser.
For Two-factor authentication (2FA), if a user successfully logs in with password and 2FA and this same user closes the browser, once the same browser is re opened for the Admin Portal, it will not prompt the log in and 2FA instead it will fully log in the user. Please have it so Two-factor authentication (2FA) always kicks in regardless if the user sign out successfully or just closes the browser.
3 votes -
Allow Direct Number Assignment to reach the Dial By Name Directory
Hello!
Would it be possible to allow us to assign a direct number to reach the Dial By Name Directory please?
4 votes -
voicemail drag and drop
Be able to drag-and-drop feature for voicemail transfer between extensions in the admin portal. This would streamline the process of moving unread voicemails, making it more intuitive and efficient for administrators.
6 votes -
Receive call with code
A feature in which Ring Central number can receive calls with security codes implemented by other carriers
8 votes -
Change "Voicemail Greeting" to "Voicemail Message"
Modify the description "Voicemail Greeting" to instead display "Voicemail Message". Our users routinely mistake "Call Greeting" for "Voicemail Greeting" and we end up having users that have a voicemail message play before the call is connected, causing confusion for callers. Most of these mistakes happen when attempting to modify the Voicemail Greeting via the administrative settings over the phone. Modifying the description on both the admin portal, and the admin settings over the phone could be a simple way to avoid further confusion.
2 votes -
Ability to use one email to activate multiple user/extension
Ability to use one email to activate multiple user/extension
Is there a way I can use the same email for 2 users
6 votes -
Ability to know the user who downloaded the call recordings
Ability to know the user who downloaded the call recordings
5 votes -
Single number and multiple logins
Do we have the capability within RingCentral to facilitate a single login for multiple users? This requirement is for the Operations team. We prefer not to have multiple numbers, as we expect both inbound and outbound calls to be managed through a single number, which will be handled by the available team member.
4 votes -
Custom Roles for Message Only Extension
Custom Roles:
Customer would like to have the ability to give permission to a user to access the message-only extension without having access to the entire group settings.3 votes -
Presence sync with Microsoft teams sign in multiple tenants
The ability to Sign in presence sync with Multiple Tenants. Only one can sign into one Microsoft tenant at for presence sync.
2 votes -
Option to manually switch service
When RC App is having intermittent connection issues, provide an option to manually switch servers, allowing users to connect to a different cellular service during service disruptions.
1 vote -
Bulk Enable Use Email to Log In
Requesting a bulk template to enable using email to log in. This would save time rather than going to each user's extension.
2 votes -
Extend the duration of on demand call recording and automatic call recording in server.
Extend the duration of on demand call recording and automatic call recording in server so that we can still have access and back track the recordings.
16 votes -
call recording downloading 30 days in one page/sheet
The customer is looking for a way to download the call recordings for 30 days in a single page, rather than downloading one page at a time for each day's recordings.
3 votes -
Option to see user's personal password (super admin access)
I need the employees' personal RingCentral passwords.
3 votes
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