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Phone & Messaging

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3078 results found

  1. Messaging notification on the account when someone send an SMS to the phone number assigned to the site is being sent to the operator of the main site.

    We would like to receive the SMS notification on the SMS recipient of the specific site and not the operator of the main site.

    2 votes

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  2. Export message data in a readable format like a conversation in the app
    I need it to readable as a conversation like it is in the app. The JSON file export you can not read.

    17 votes

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  3. Customer wants to change the caller ID appears on his extension as another's user's extension phone number.

    5 votes

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  4. customer wants to have a notification for call received and forwarded

    3 votes

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  5. It's better to if we have the option in the portal to sync our company contacts to our Yealink or other type of desk phones.

    2 votes

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  6. Add the ability to disable Ext to Ext automatic recording so only external calls are recorded. All or nothing does not work for all customers.

    3 votes

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  7. User wants to have the Round Robin or Rotational queue added to the Call queue setup, as Longest Idle favors people who are not getting on the phone to make outbound sales and they should not be rewarded with more incoming leads than sales people who are dialing for more business.

    9 votes

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  8. There is currently no way to simply import user info for existing users. For example, if I want to update the department or title for users, I cannot do that with a simple import. Please add this functionality.

    4 votes

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  9. Option to show the forwarding extension number on a federated account
    No option to show the extension where we want to transfer the call
    This will greatly help our account and the federated accounts to forward the call seamlessly

    3 votes

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  10. I would like to add my software developer on the account with admin role that is read-only. I would like to request the addition of a "Super Admin" role with read-only access to settings and configurations. This role should allow users to view all settings and configurations within the system, but not make any changes or updates. The objective is to allow designated users (e.g., system auditors, compliance officers) to have complete visibility into the system's settings without the ability to alter them.

    2 votes

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  11. Ability to restore all deleted fax messages

    19 votes

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  12. We would like to have option to go back right away to last changes made on the admin portal, instead of navigating through all the settings just to repeat the same change made.

    7 votes

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  13. Super Admins should be able to Enable/Disable the use of Restricted Global Emergency and Special service numbers as Ext. Number.

    5 votes

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  14. Needs to show Missed on Call logs instead of Accepted for Call that was routed to IVR after hours

    3 votes

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  15. As an ADMIN, I need to set up Message Only Extensions (like there is a bad weather event) and I may not be able to record a greeting if it is noisy.

    Please replicate your existing "Text To Speech" system to allow us to have TTS for message only extensions.

    4 votes

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  16. Ability to save user and call queue configuration in case a user/call queue gets deleted

    1 vote

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  17. Add Partner of Record login access to any account a Partner has sold/installed with admin access per authorized user. This would allow using our own log in credentials to access client accounts and provide an audit trail of who was the users making changes. As the Implementation Manager, I need the ability to monitor who is accessing and making programming changes on client accounts.Instead of creating a user for each client in accounts.ringcentral.com, our clients that we maintain should appear and when clicking on an account, the audit trail should show "Partner name - User name" logged into the account.…

    22 votes

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  18. It would be great if "Desktop Pairing" was a feature you could enable by default for all users from the Admin Portal.
    We're about to switch over to Ring Central and our previous system does this as default.

    5 votes

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  19. When making an outbound call, before it is being connected, it will ask for a code to be categorized on the analytics

    2 votes

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  20. Ability to forward the faxes to company contacts via the admin portal

    2 votes

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