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  1. We have an extension that disabled the voicemail and forward calls to an external number when a call was missed. This setting is working however, the phone is ringing when there is an incoming FAX message. This is working as designed. We would like to have a setting to where a fax message should be received without ringing the phone or sending the the fax out.

    1 vote

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  2. Change the username and email addresses on the account in bulk without needing to do it manually.

    1 vote

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  3. I have multiple sites enabled, but the default "Main Site" can't be changed. Give us admins the option to change the "Main Site" to something more usefule that will make it easier to know what site "main site" is.

    12 votes

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  4. Many of our customers request more options in terms of creating logic for Custom Answering Rules, and Smart Holiday Options.
    Request to add:
    - Options to specify something like "The second Tuesday of every
    month from 9 AM to 5 PM"
    - Options to specify something like "Annually on May 10 from 9 AM to
    5 PM"
    - Options to "Repeat every ## [Days, Weeks, Months, Years] and end
    [Never, On __ Date, or After __ occurrences)
    - Option to select smart major Holidays (Christmas, Thanksgiving,
    etc.) that don't need to be updated every year.

    13 votes

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    Planned  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. Many enterprise customers have multiple businesses with a Reception as first point of contact for their customers. In such cases, a call queue with a pick up group is configured, to allow agents (receptionists) to put their current call on hold and pick up another call queue call. However, this does not work when only one agent is present/ active in the queue. A single agent can be added to the pick up group, however they also need to configure Presence in their extension . Currently, it is not possible to add a users' extension to their own presence. If…

    1 vote

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  6. Currently, RingOut option will only displayed the Custom Phone Number in the call history instead of the dialed phone number. If option to display the called number is available, that way users can easily tell who they have called.

    1 vote

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  7. I would like to have the ability as Admin to upload user profile pics which would populate across our phone system. Right now I can log in to the IP address of my phone and upload pics to the local directory, but that only displays them on my phone.

    1 vote

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  8. Please make the paging tone volume adjustable. Even better, allow it to be disabled.

    43 votes

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  9. Customers considering a migration from an on-premise environment are accustomed to certain functionalities. One example that is an option is additional routing options from the # or * key press within a menu. A popular and important function to replicate would be to allow these # or * key presses to link to the dial-by-name directory. A migration could more easily be considered by these orgs if they could replicate that ability on their RingCentral solution.

    6 votes

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  10. I'd like some help with exporting specific users based on extension and number only

    1 vote

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  11. When numbers are newly ported to RingCentral, the port-in date is obscured from view. This information is relevant and helpful for customers who are reconciling number ownership. In this particular example, a losing carrier is requesting payment for numbers that appear to have been ported over. Dates are required to audit.

    27 votes

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  12. There should be a filter option for Number Inventory in the call log and in Analytics. This is to help see calls specifically made to and from the Number Inventory. Currently, the only way to do this in the call log would be to download the call log and manually filter out each number from Number Inventory. In Analytics > Company Numbers, we would have to search for each individual number from Number Inventory rather than there being a filter that would provide an overview of calls made to and from the Number Inventory

    7 votes

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  13. Option to press a key and call routes directly to that call queue's specified voicemail before the call connects to the call queue members.

    11 votes

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  14. Why is it useful?

    • It will be useful because like many other company we have a long lists of number that need to be input as blocked numbers.

    Who would benefit from it?
    • It will benefits the admin users as it will ease the process.

    How should it work :
    • The current process : user copy & paste or type each phone/tel number to the input box of blocked calls Tab under Screening, Greeting & Hold Music.

    • The idea:
    - User can upload a file (the list of numbers in excel or csv) or type mutiple…

    1 vote

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  15. Currently under phone system - phones and devices-common area phones. If you click on filter and select sites there is no search bar.The ability to filter on sites is available under phones and devices- users phones

    1 vote

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  16. Please include RC APP in the Forwarding to Co-worker in call Handling in USERS as this section is only limited to showing the hardphones when an extension is selected since not all users have hardphones, most users only have the RC App to use as the phone for incoming / outgoing so it will be nifty if the app comes up on the selection as well.

    3 votes

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  17. We can see the current status by going to "Phones Systems >> Phones & Devices >> Paging Devices". It would be beneficial to receive notifications when the status changes from online to offline or offline to online.

    1 vote

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  18. For a test purpose I also created a new Billing Role template with only Billing invoices & inventory permissions, but I found that the device ordering is reflected automatically. I tried disabling different tabs but still device ordering was showing in my test account. Appreciate your response on this.Pls find the attached snapshot FYR of my test account with the new Billing role template.

    2 votes

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  19. It would be a much better user experience if RingCentral had the capability to automatically add Live Report License when user is added to Dashboard and in turn automatically remove Live Report when they are removed from a Dashboard.This whole thing of needing to transfer a license to another user if one is removed and another is added is not a good UI experience for RingCentral customers and also adds unnecessary work for your RingCentral support teams.

    1 vote

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  20. Currently under phone system- groups- paging only select a paging group and go to paging details.If you click on Devices to recieve page and drop down sites there is no search barhoweverIf you go to Users allowed to page and sites the search bar is present

    6 votes

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