3009 results found
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Call Queue Prioritization from the same Primary Members
Make an option available to prioritize callers from different queues that share the same primary members. If there are callers waiting in both queue one and queue two, callers from queue one would be distributed to users (CSRs) before callers from in queue two. Allowing VIP customers or other more urgent callers to reach a live agent faster.
9 votes -
Deleted Items - Data Retention
Is there a way to change the default auto delete time on a voicemail box from 5 days to 30 days? We are a medical clinic, and it would be very useful to have deleted items last longer in the event of an incident with a patient.
1 vote -
Dialed Number for Incoming Caller ID in RingCentral App
The dialed number is currently not showing in the RingCentral app, phone app, and mobile phone app. It is showing in analog/physical phone though. Please add this feature in the applications as well. Thanks.
4 votes -
Ability to assign credentials to bulk user uploads
We would like to have the ability, when adding users in bulk, to be able to assign credentials and activate accounts via the bulk upload template
6 votes -
Looking for a way to not send automatic email alerts to users added/removed to and from the phone monitoring queues
This would be helpful for admins to be able to decide if an email alert should be sent to an employee for monitoring purposes.
1 vote -
Monitor calls that are in conference
id like to be able to monitor the calls my agents are making when in a conference call
8 votes -
Allow a particular user to receive more calls than others in a rotational call handling queue
in a sales environment, we want to execute a rotational call handling. However, we may want a particular high performing user to recieve more calls than others. The ability to set a limit of calls for lower performing users or bump the priority of a high performing user would be a great feature.
5 votes -
Admin Portal IVR Menu - Pls make Text To Speech Box Expandable
Hi,Please can we request that the IVR Menu, Text to Speech, Text Box is expandable?This text box is tiny and when we need to enter a long message, it is difficult...
11 votes -
Call Handling Templates: Allow for these to be applied to other extension types (Sites, IVRs & Queues)
Please can you enhance Call Handling Templates so that they can be applied to not only RingCentral Users, but also extensions for Sites, IVRs and Queues.This feature would be particularly useful when we have been asked by the business to divert all calls in the phone system for a specific business area.
5 votes -
Massively change Display name for users
Beign able to change the RingCentral Display name massively to all users or a set number of users in the admin portal
1 vote -
Account-Wide Holiday Settings and/or Holiday Templates
Managing the holiday hours for our locations requires us to manually enter in a custom answering rule for each company holiday for each location. For us that is over 600 manual entries and counting that need to be made each year. This could easily be eliminated by having a master holiday setting that could be applied to lines, queues, or ring groups in the account. Another way to accomplish this would be to have holiday call handling templates built-in. They could contain the most common holidays for each country with the ability to remove the ones that don't apply. The…
212 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this is under development now. Current plan is to have available late Q4 2024. Will keep everyone updated if dates change. Thank you! -
Provide notification that call may be monitored, only in states that require that.
This customer required notification to callers that there call is being monitored. This is only for inbound and outbound calls that will be monitored. The customer feels this is required by law in any 2 party consent state. To play a blanket message on any call (whether it will be monitored or not) is very disruptive to their business especially for out bound calls.
1 vote -
Universal MVP installer for MacOS
Customer has a large installation of MacBooks with various chipsets - Intel, Apple M1 and soon Apple M2. They are requesting a universal installer be created so they don't have to know what chipset the MacBook is running. This makes pushing out software updates extremely time consuming and frustrating. They have stated that RingCentral is the only software vendor that does not have a universal installer for MacOS.
1 vote -
ALLOW USERS TO ADD THEMSELVES ON A CALL QUEUE
Admin wants to empower users to ADD or REMOVE themselves in a queue/s from inside their very own idividual user portal rather than the admin having the sole access or responsibility in adding or removing members.
1 vote -
Have an option to close the case in My Case Portal
Have an option to close the case in My Case Portal
1 vote -
IVRU - Prompt -Text
When typing the text for the system, the box is to small to see the entire message at one time. Could it be a pop out or larger box?
3 votes -
Add more details on specific account changes for email notifications to the main superadmin
Please add more details on specific account changes for email notifications to the main super admin. For awareness of the main super admin, if changes are made in the account, he should be notified in detail, e.g. Ext 7003 reset his own password
1 vote -
Submit invites for extensions
Need to have the capability of resending invites for previouslyactivated extensions that are being reused
1 vote -
Multisite - Phone Directory Limited to site not entire company
With the phone directory you can either be in it or not in it and this setting applies to the whole company. However, with Multi Site enabled, this is not very effective as individual sites only want to see their internal users and not the entire company. We have around 127 sites so if everyone was published in the main directory, not only would be unwieldy, it would also invite calls in between sites that users would not want to receive.In Multi Site you should have a separate phone directory just for that site.
3 votes -
Supervisor or Group Admin should have access to recorded calls for their team.
In Ring Central UC platform, there is a call recording feature available however recorded calls can be accessed by Individuals. There should be a option for Supervisor to listen the call recording We can create group and set Group Admin access to supervisor so they can listen calls.
13 votes
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