3010 results found
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call from main number forwarded to external number should not affect the faxes to go through whoever is the assigned operator extension
call from main number forwarded to external number should not affect the faxes to go through whoever is the assigned operator extension
1 vote -
Disable "block all calls" on system mailbox ext.
We had a new admin accidentally block all calls on the account by toggling the "block all calls" on the system mailbox ext. I can't think of a reason why this would ever need to be done. On the system mailbox ext., can this option be removed, greyed out, or at least a pop-up stating the repercussions if it's toggled?
1 vote -
ENABLING COMPANY DIRECTORY SETTINGS
We would like to enable the company directory setting
6 votes -
Use JobNimbus app
Add JobNimbus App to simplify my calls with their customer service software
1 vote -
Global Missed Call notifications
I would like to be able to set up a global missed call notification emails to go out to my customer care team so they can know when call are being missed on any future and current number in my organization
1 vote -
To be able to change the amount of times the IVR menu must play before an extension can be dialled.
It would be beneficial to be able to change how many time the IVR must be played before it automatically rings an extension. Having to sit through it 3 times seems like a long time.
1 vote -
Online Access to Reprovision Phone Number
I purchase new phone lines almost every week as my company grows. Every time I add a new line, I must call the customer support line and open a case to have the new line reprovisioned to allow the SMS feature. I must spend a MINIMUM of 20 minutes each time to navigate the options menu, wait in queue, explain the issue to the support agent, wait on hold while they create the support ticket, and then have them explain that they have opened the ticket and it will be resolved. The user I have assigned the new number then…
1 vote -
Department column header within Billing Items view
Within the Billing Items view it would be useful to see the department that users are linked to. For us, all staff have a department set but we use the Site attribute sparingly. This makes it difficult to link billing items to the correct cost centre as we have to do a lot of cross-referencing.
1 vote -
Allow Account Owners to Submit Comments on Cases and have it appear in THEIR name
As a Director, I somethings get added or escalated to on cases. If I go into a case that I did not open but add a comment, it shows that my comment is being added as the requestors name when it should appear from me.
1 vote -
Login Hour Report
If we could have a Login hour report feature Per User available, that could help us focus on Indiviudal productivity and focus on under performing users.
2 votes -
Option to Edit Call Handling and Forwarding on user template
currently, you can only edit the basic call handling of the app, there is no option to add number or other call forwarding set upAlso, please check if we can add an option to edit the caller id and call handling during extension creation along with basic details
4 votes -
Admin Portal Transfer Requests: Email and attach a copy of the completed form and in portal
Please can you include a copy of the number transfer request form that we complete in the admin portal and also email a PDF to the requestor?That way if a port request fails or there is an issue we can review the submitted form and identify if it was caused due to an admin error.Would be great if there was also an option to edit/resubmit.
1 vote -
Adding a timed message to our hold music
Please work on adding an option in the portal's Greeting / hold music section for an option to record or TTS a message that plays as an "interruption" or break when callers are on HOLD - with a time selection of interrupt every 20, 30 , 60 sec / 2 minutes or 5.
4 votes -
Ability to apply a delayed ring to a monitored extension
We are an organization that still has a live answer receptionist and actually use the desk phones to do everything. Our executive staff have administrative assistant's that answer their calls when they do not. Our 10 year old Shoretel System allowed us to assign a ring delay on the button on the administrative assistant's ShoreTel desk phone. So it would ring Mr. X's desk phone 3 times then for 3 additional rings it rang both Mr. X's desk phone and the button the monitored extension button the the assistant's desk phone at the same time for the next 3 rings.…
2 votes -
RC fax account add extension
Have an option to create another user extension for rcfax account
7 votes -
SMS forwarding settings
Forward SMS settings
24 votes -
Option to search forwarded calls
Admin should have the ability to search for forwarded calls under Performance Reports. The data should be exportable.
2 votes -
Expand Telephone Number Name Field
We have several locations with several hundred telephone numbers. To help with management of the numbers that aren't assigned to users I have been putting a brief description of their purpose in the Phone Number Name field. It would be awesome if the amount of characters allowed could be increased.
7 votes -
Admin to be able to deny/allow individual users access to NG Numbers.
As a company, the admin has "Enabled" access to 0843/0844 NG numbers across the whole account, via Calling Rates. However they would like to limit the access to just 2 x users.
14 votes -
Allow up to 100,000 DLs per UID
This prospect provides IT services for the 65,000 users and 3, 3500 analog devices for the entire New York State Government. They are looking to replace 10 Cisco Call Managers that support this environment today. This is the scope of opportunity that is coommon in state and federal governement opportunities.
13 votes
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