3614 results found
-
Be able to group members in the call que
In my scenario, I would like the ability to ring multiple users in the que at the same time, but not by selecting "Route calls to members". In other words I would like to ring 2-3 people at the same time and then if no answer move to the next group or user. Just like I can setup in the user extension area. That way if the first group misses it would fall down thru the que as it does now. We are able to work around this by creating another user and use it as a forwarding extension to…
3 votes -
Admin Portal - Add option for consecutive Phone Number Requests.
Admidn Portal - Allow admins to submit domestic and international number requests and include that they want the phone numbers to be consecutive.
2 votes -
Disabling Voicemail option when user extension is on DND status
Requesting to have an option to disable VM for user extensions that are on DND status
2 votes -
Allow admin to configure (turn off / on) inbound call pre-answer by BT Cloud Work as this has an effect on calls from HMRC Authorization...
... Codes. When HMRC ( HM Revenue & Customs) sends authorization code is used to a BTCW BT Cloud Work Phone number the message from HMRC starts before the BTCW user has picked up their Handset.similar idea was raised ENTIDEA-I-459 that request to allow the option to disable the inbound call pre-answer but it was referring to Okta/Azure but has the same feature that would fix this current issue
1 vote -
Requesting an option to delete a line key os user on presence
Requesting an option to delete a line key os user on presenceThis is convenient if the user(s) is designated to receive inbound calls only.
1 vote -
Uploading CSV file for Multi-Site Numbers Automatically
The customer wanted to upload a CSV file with phone numbers for Multi-Site. They wanted it to be done automatically so they don't have to add the multi-sites with numbers manually.
1 vote -
Modify which email will get the notification on online account
Should have a feature to modify which email should get the notification on the setup change on the online account
1 vote -
New Limited Extension: Ability to Select Inventory Phone Number
Currently, the inventory number is pre-selected when creating a limited extension. Users/Admins should have the ability to select a specific inventory phone number prior to the completion of the creation of the limited extension.
1 vote -
ROLES: SELECTIVE CALL LOGS / RECORDINGS ACCESS
Please include in the EDIT option of ROLES > CALL LOGS: a tick box that gives a user permission to access either INTERNAL or EXTERNAL call recordings / logs. That way, if an admin designate a user on a custom QA or Reports role, she can limit the users access to either INTERNAL recordings only, EXTERNAL calls only or BOTH.
24 votes -
DELETE PORTAL PERSONAL CONTACTS AT ONCE
Customer hasd 10,000 personal contacts and is requesting to have an option to delete all contacts AT ONCE in the portal / my extension page. They are able to export the contacts already but is now faced with the time consuming contact deletion of 50 per page (since the option of 100 and 200 gives them an erro"cannot be completed at this time")
6 votes -
option to disable users' ability to change any settings on their account
settings like accept call queue, change status
1 vote -
User access management role remove the ability to delete users
Cx wants to be able to provide access to view all the users using the custom rolebut when given access to user access management Users, there should be an option to remove the access of that role to deleting users
1 vote -
Return call handing the way it was
You destroyed call handing and management with the latest changes. Takes too long to find what selection you need to make a change. Previously, to change the number of rings, forward to another extension or phone, you could make the change in three clicks. Go to User, select User, select phone and make the change. Every thing you needed was displayed. You knew exactly what extension/number you were changing, rings and number to forward. NOW, you dont even know what number you're working with and have to select from seven boxes and you dont know what box to pick because…
1 vote -
Ability of Each Phone Number to Block Phone Numbers in Bulk
We want a feature wherein the "Blocked Calls" option in the service web is available per number and not per user extension. We need to block phone numbers in bulk but it should be done only to specific phone number which is "(646) 665-4533" : DL on extension 1. We don't want the other phone numbers assigned to extension 1 to block the numbers we will put in the blocking list. We still want the other phone numbers assigned to the same extension to allow the phone numbers we will block to go through to us. The blocking of the…
3 votes -
Two-factor authentication every login to Admin Portal.
It would be useful if an option of turning on/off for the 2FA for every login on the Admin Portal will be available. It would be optional to users who wants an additional layer of security for their account login and can also have the option to turn off for those who don't prefer such. Just an option to toggle on/off for 2FA would do.
3 votes -
Option to restrict 1 user to view company contacts under admin portal
A customer requested this option to be integrated. The customer wants an option as admin user, to restrict 1 user to view company contacts. On their end, all of the users are on different places. The customer wants a user to not see the users on the account.
2 votes -
if an ext will transfer a call to a diff ext, phone number of the original caller should reflect instead of the one transferring the call
if an ext will transfer a call to a diff ext, phone number of the original caller should reflect instead of the one transferring the call
3 votes -
Can Filter Specific User in Call log Report
Can Filter Specific User in Call log Report
3 votes -
Analytics filter
Add a filter in analytics tab to filter specific days of the month let`s say all Monday
s and so on4 votes -
bulk deleting fax or set up auto deletion faxes
want to set up options where we can manully delete bulk faxes instead of doing it one by one , there should also be an option where we can set up a period that faxes can be kept on our inbox and auto delete it on certain period
2 votes
- Don't see your idea?