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  1. This prospect provides IT services for the 65,000 users and 3, 3500 analog devices for the entire New York State Government. They are looking to replace 10 Cisco Call Managers that support this environment today. This is the scope of opportunity that is coommon in state and federal governement opportunities.

    13 votes

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  2. would like to receive via email call recording notification or copy of the recording via email instead of viewing it on the call logs

    12 votes

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  3. I would like to propose a way to make uploaded greeting prompts and messages availble to admins. While we can push out hold music and greeting settings to users via templates, I would like to see admins have the ability to make custom greetings, audio while waiting, and hold music available to select universally.Once a custom greeting or hold message is uploaded by an admin, it would be a selectable option when updated Queues, extensions, and user accounts. For instance when editing a Queue greeting, under the "custom" option we could select company-wide greetings.If not possible, at least expand the…

    6 votes

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  4. Currently, even though a group manager can view call logs from members of his group, they must first select the extension they want to view, otherwise no call logs are available to view. Please fix the filters, so that when all extensions are selected, all call logs are available. See the screenshot attached - it shows that All extensions are selected, but nothing is visible. Please fix.

    3 votes

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  5. When creating User Template, each can have a different settings for individuals within the same department, the name given to the Template can only be a certain length of character because the window you receive when clicking a template cannot be resizedand the logical name for the template can mean different things to the user opposed to the creator.It would be really helpful if the Template had a description field for tracking who it should be applied too.

    1 vote

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  6. Per the description, it seems odd that the option to have Simultaneous ring is not available for a call queue when adding a fail over group. For contractual SLA's on call answering, having anything other than Simultaneous pushing the call beyond the SLA when agents are unable to answer the call.

    1 vote

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  7. When callers call in they currently hear "Call are being recorded" then "Thank you for calling XXX department, please hold." but we would like them to hear our company greeting first followed by "calls are being recorded". We fear that when they hear calls are being recorded first, they hang up before hearing the company name.

    1 vote

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  8. Case #16385603 Wants to filter the recorded calls from the admin portal > Reports > Call logs with the multiple extensions. As of right now, it can only filter one extension at a time

    2 votes

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  9. I would like the option as the admin to disable the call button and all call options so stop accidental calls from happening. Then extra charges will not happen for non phone number users. The extension users can use the video calls within the team to be able to communicate via voice and to collab on projects.This feature should pass through to both the mobile app and the web application.

    3 votes

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  10. requesting for a feature where in call log breakdowns will have the visibility to check the user specific status if a line is busy (rejected, on DND, on a call, device offline, etc.)

    1 vote

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  11. I would like to have the ability, as an admin, to change User Details within end Users' Glip App. Currently, there is no way to edit Location/Website and other details within an End Users RC Application. I can edit details in Admin Portal > Users with Extensions > User Details, however different fields are available for edit within the App profile. (see attachment) Use Case: Employee changes their website or other information within the RC App to reflect inaccurate or derogatory information that the organization doesn't support. Admin would like to be able to access this without having to change…

    11 votes

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  12. It would be great for these who wish to pay their bill with a simple click instead of having to add a card make the payment and the deleting the card. One time payments with using prepaid cards would help.

    1 vote

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  13. Additional designated filter for accessing recorded calls in call logs.

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. verbatim: I recently reset and reassigned an extension to a new user so all voice messages from the old user are gone. We realized we needed those messages, so I am wondering if there is a way to get those back.

    3 votes

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  15. I frequently create extensions ahead of time for new users in my environment. Lets say Jane Doe starts on Monday morning, I'll have everything set up and done for her Friday afternoon, including her new RingCentral extension so she's ready to get into training first thing on Monday.Unfortunately the existing options when creating an extension leave something to be desired here.If I send the invite immediately the same day, by Monday it has expired and our training staff end up asking for it to be resent. That's not smooth onboarding, and is also re-work.If I set credentials manually, I have…

    4 votes

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  16. Hi,We are a UK company with stores mostly in industrial parks. The emergency address locations are not always 100% accurate. The system will change the address to what it thinks is correct.Our TAM has advised that there is nothing that can be done to fix this as RC use a third party named Smarty and it is likely a data quality issue for them.See support cases 15936174 & 16168116 as examples. We have stopped raising these now.

    2 votes

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  17. As a Super Admin I would like visibility into ALL the cases that were opened under the company I administer. Without such a view it is incredibly difficult for an admin to track the status of issues and ensure that things are being resolved as needed. Furthermore, when multiple people administer the company, there is a greater tendency of duplicating tickets and efforts.

    12 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  18. It will ask for the Caller's Name and Reason of Call. If the caller advised the reason of call, then the IVR will provide solution based on keyword heard on the call . If it doesn't satisfy the caller, then it will give option to speak to a live person or if the call is emergency, then the IVR will connect the call to them directly with a Push Notification that this call must be answered immediately.

    The IVR can also log, a recorded information when IVR asked for the name of the caller, position or other caller's information required.

    7 votes

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  19. At this time, I am manually combining these to specific reports. Since a "meeting" is technically a call, we should have the ability to include it within the Performance Report. I pull reports that show how many outbound/inbound calls my team make in a day. I just recently figured out that their Video Meetings were not included in that report. So, now I have to pull two reports and combine them. While this still gives me what I need, it's seem that it would be much more simple to click a button and include meetings in the Performance Report for…

    2 votes

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  20. Currently if we want ANY of our users to have access to additional functionality, we cant do so without upgrading ALL of our users. Please let us mix licenses between all the users in our Org, so that we can potentially have some users on Essentials, some on Premium, etc.Surprised that I was not able to find this already requested as an idea as I KNOW several others want this too.

    1 vote

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