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3039 results found

  1. My job requires that all phone calls need to be recording. When I signed up from ring central that said this would be a feature. Please add cloud recording on my phone. This is all need to be on my people

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. Customer wants to use the added personal contact on their admin portal as a forwarding number in a custom rule. He said that it will be easier for him to avoid mistakes as well in forwarding calls for an external number

    3 votes

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  3. After listening to the available recording under "Block robocalls" section under the "Phone System" setup, I realized that it was not what I would like to have. Regrettably, I am not allowed to edit as I am in other areas where a recording is available. I would like to suggest the addition of editing to this as well.

    1 vote

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  4. HiPlease create a feature that user can record call monitoring when we monitor other user

    1 vote

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  5. If a customer or support changes the length of the sites or the Extension numbers, can we allow the idea of this being able to be reverted? If a change is made to the extension size, a "1" will be added to all the existing extensions but if we are wanting to change this back, or it was ordered incorrectly, currently this cannot be done.

    8 votes

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  6. Your current process requires the user to use your arrows to select the time instead of allowing the user to directly enter the time... annoying.

    1 vote

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  7. We are adding a large number of users and phones. It would far quicker and simpler to be able to add the phones in bulk or individually on one page and the assign them to users.

    2 votes

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  8. There should be an option under the Admin Portal's archiver sync option to back up other extensions messages (voicemail, SMS/MMS, and fax) not just for his extension.

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  9. We would like to have more filter settings when in the Delivery Settings in the call log. Or when filtering in the call log and applying the filter, users can click delivery settings to send the report to an email each day where it will save the filters that had be previously set.

    3 votes

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  10. It would be great if we could personalize the name of our company for our greeting without having to record the entire menu.

    1 vote

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  11. call from main number forwarded to external number should not affect the faxes to go through whoever is the assigned operator extension

    1 vote

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  12. Forward SMS settings

    25 votes

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  13. We had a new admin accidentally block all calls on the account by toggling the "block all calls" on the system mailbox ext. I can't think of a reason why this would ever need to be done. On the system mailbox ext., can this option be removed, greyed out, or at least a pop-up stating the repercussions if it's toggled?

    1 vote

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  14. We would like to enable the company directory setting

    6 votes

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  15. would like to receive via email call recording notification or copy of the recording via email instead of viewing it on the call logs

    13 votes

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  16. Add JobNimbus App to simplify my calls with their customer service software

    1 vote

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  17. I would like to be able to set up a global missed call notification emails to go out to my customer care team so they can know when call are being missed on any future and current number in my organization

    1 vote

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  18. It will ask for the Caller's Name and Reason of Call. If the caller advised the reason of call, then the IVR will provide solution based on keyword heard on the call . If it doesn't satisfy the caller, then it will give option to speak to a live person or if the call is emergency, then the IVR will connect the call to them directly with a Push Notification that this call must be answered immediately.

    The IVR can also log, a recorded information when IVR asked for the name of the caller, position or other caller's information required.

    8 votes

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  19. It would be beneficial to be able to change how many time the IVR must be played before it automatically rings an extension. Having to sit through it 3 times seems like a long time.

    1 vote

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  20. I purchase new phone lines almost every week as my company grows. Every time I add a new line, I must call the customer support line and open a case to have the new line reprovisioned to allow the SMS feature. I must spend a MINIMUM of 20 minutes each time to navigate the options menu, wait in queue, explain the issue to the support agent, wait on hold while they create the support ticket, and then have them explain that they have opened the ticket and it will be resolved. The user I have assigned the new number then…

    1 vote

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