3086 results found
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Centralized SIP Settings
Downloading the KeyTemplates overwrites the initial configuration on deskphones (CP devices) so that the SIP parameters are overwritten.
If you want to change the internal configuration (due to network, e.g. is set centrally to TCP/UDP, outbound proxy disabled and a specific port this configuration is overwritten when the deivce reboots.
Client would request a central point for setting the SIP credentials - to specific protocoll and port for all devices on the account - instead of configuring manually on each device. Thus the overwritting of credentials would be prevented due to central configuration retrieval.
1 vote -
call queue data retention
Ability to save user and call queue configuration in case a user/call queue gets deleted
1 vote -
Turn off Security Notice from RingCentral
Can we stop automated emails from service@ringcentral.com regarding Security Notice from RingCentral?
2 votes -
Logs for checking user settings
A feature in web portal to view all user extension settings in a logs type format
2 votes -
Check ALL users who have Automatic Call Recording (in Bulk)
Automatic Call Recording
2 votes -
Ability to load a greeting for outgoing calls
Just like we have the ability to load a greeting on incoming calls to a call queue or user; we would like to be able to do the same for outgoing calls.
e.g. as soon as an outgoing call is answered, a greeting is played and then connected to the agent.5 votes -
option in admin portal to check, history of direct number assigned to a call queue, information that will show if call queue is in used
option in admin portal to check history of direct number assigned to a call queue, information that will show if call queue is in used
1 vote -
Recording Prompt - Number History
I was recently informed that when we record a prompt via Phone Call, there is no way to delete a number from the history even if the extension has been long deleted.
It would be best if there's a way to automatically remove an extension from the history if the extension is no longer listed as a user.1 vote -
Request: Automated Daily Performance Reports via Email
The customer has requested daily performance reports for users and call queues to be generated and sent to them via email. While I understand that these reports can be viewed and downloaded through Analytics, would it be possible to automate sending them via email at a specific time each day?
1 vote -
Use Virtual number/Substitute Caller ID number for call forwarding
Have an option to use the Virtual number for call forwarding Or use substitute caller ID number as call forwarding number in the RingCentral Admin portal.
1 vote -
Ability to add paging extensions to Presence settings of user extensions
Feature Request: Adding Paging Extension to the presence settings of user extension
Expected Behavior: Be able to add the paging extension to the presence settings of each user extension instead of dialing the paging extension
Current Behavior: No option to add the paging extension to each user extension presence settings. Not auto-added nor the Paging extension is not showing on the list of extensions that can be added when assigning presence settings from the user extension.15 votes -
Access to speed dial settings for a RC user's polycom desk phone in the RC admin portal.
Looking for an option to access to speed dial settings for a RC user's polycom desk phone in the RC admin portal.
5 votes -
Import contact lists from CallTools
The Customer wants to import his contact list from CallTools to us, the same information what's shown on their end.
Unfortunately, It's not accepting the import file coming from CallTools. We've tried to adjust the export file from RingCentral and put the details there, but to no success.
Customer wants a seamless experience when importing contacts2 votes -
Automatically add new user to Automatic call recording list
We have a Ringcentral account and we are under the impression that the extension on our account are already set to automatically record however upon checking we need to manually add them, it would be helpful to enable the automatic call recording for this extension when they are newly created
2 votes -
1 vote
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Real time syncing of Archiver
Archiver was connected to SFTP and we need the syncing to be real time since we need the faxes to be present in the shared folder.
1 vote -
Phone System Admin Role - Only access specific site
Right now if you give Phone System Admin Role to a user for only 1 site, they can see all IVR menus for other sites under the Auto-Receptionist.
The user can also see under groups other site settings.2 votes -
Enable the option to not allow users to change their "Member Status."
I am working with a client who would prefer to have the ability to disable the option for users to toggle their "Member Status" off, as this would direct the call flow to other people on queue.
4 votes -
To let spam/robocaller leave a voicemail instead of line getting disconnected
To let spam/robocaller or no caller ID leave a voicemail instead of line getting disconnected
1 vote -
Enable RC AI on Premium accounts
We have contacted technical support and was informed that the implementation of the AI solutions with Premium accounts are on January 2 we need to make sure that our account will have this enabled on Jan 2
1 vote
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