3885 results found
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Enable Number Selection for Special Order Area Codes
Problem Statement
Currently, when a customer requests an area code that is sold out in our standard database (e.g., 770 in Morrow, GA, or 937 in Fairborn, OH), the Telco Team must place a special order directly with partner carriers. Because the partner carrier automatically assigns the available numbers to RingCentral, we are unable to provide the customer with a preview list of phone numbers to choose from. Customers are forced to accept a randomly assigned number blindly.
Use Case
Business customers frequently want to pick a "good number" for their local branches rather than settling for a random sequence.…
1 vote -
AIR forwards call to designated voicemail box
AIR forwards call to designated voicemail box if the caller mentions I want to leave a message or if no one is available. Currently there's no option in transfer by context that forwards to a specific voicemail box
1 vote -
Change voice prompt for "You have made an invalid selection"
Change the default messages that play when someone presses an invalid input in the IVR menu.
2 votes -
Improve Visibility of Cloud Connect Routing Configuration During Troubleshooting
During troubleshooting, it was not immediately apparent that the affected DID was configured to use Cloud Connect. This led to extended investigation into network, endpoint, and audio-related causes before the Cloud Connect routing path was identified as the source of the call delay. Add clearer visibility or indicators that show when a number is using Cloud Connect so support engineers and administrators can quickly identify the routing configuration and determine whether it may be contributing to call flow or latency issues.
1 vote -
After-Hours Schedule Display Clarity
The current "After hours" summary UI displays Mon, Tue, Wed, Thu, Fri after 4:30 PM. We find this confusing because it visually omits Saturday and Sunday, leading us to believe weekends are not covered by after-hours routing (even though they are functionality-wise).
Please update the UI text/visual summary to explicitly state weekend coverage (e.g., displaying Mon–Fri after 4:30 PM & All Day Sat–Sun) so users don't have to guess whether weekends are included.
1 vote -
Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates
As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.
USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This…
67 votes -
Option to Disable Call Waiting Beep on Call Queue
Feature Request: Option to Disable Call Waiting Beep on Call Queue
Description:
Please add an option to disable the call waiting beep for agents in a call queue. While call waiting would remain enabled, removing the audible beep would help reduce distractions during active calls while still allowing agents to receive incoming calls.5 votes -
Reduce Ring Interval Duration from 5 Seconds to 3 Seconds
Request to add an option to reduce the call ring interval from the current 5 seconds per ring to 3 seconds per ring.
This would allow organizations to configure faster ring cycles for improved perceived responsiveness, especially in high-volume or customer-facing queues, while still retaining the existing 5-second default for standard use cases.
2 votes -
Additional key line that can be assign to the user extension itself
Ability to assign not just two key line but 4 key line to the user extension itself as its presence.
Example:
User Ext 101 's presence will show as all 4 lines as User ext. 101's name.
1 vote -
Bulk RingEX License Update for Multiple Users
Description:
We would like the ability to update RingEX licenses in bulk for multiple users from the Admin Portal.
Currently, changing a user's license (for example, from Video Pro to RingEX) must be done one user at a time. This becomes very time-consuming and inefficient when migrating or updating large numbers of users.
Requested Enhancement:
Allow administrators to select multiple users and change their license type in a single action.
Support bulk license changes through both the Admin Portal and CSV/Bulk User Update templates.
Automatically validate license availability before applying the changes.
Provide a summary of successful and failed updates…1 vote -
Detailed call reporting with the recipient's carrier, country and caller ID name
We need a batch carrier/line‑type (LRN) and CNAM lookup for the attached list of external numbers dialed from our RingCentral account.
What we need returned per number:
• Current Serving Carrier (OCN if available)
• Line Type (e.g., mobile, landline, fixed/non‑fixed VoIP, toll‑free)
• Caller Name (CNAM), if supported
• Country (assume US unless otherwise indicated)Input attached: uniqueoutboundnumbers.csv with columns DialedDigits, DialedNumber. This would help us calculate precise % of outbound dials to mobile vs. non‑mobile.
4 votes -
Multiple Contact Email Addresses for First Born Super Admin
Please consider adding support for multiple contact email addresses for the First Born Super Admin (FBSA). Currently, only one email address can receive notifications and approve high-risk account changes. Allowing an additional contact email would ensure that if the primary Super Admin is unavailable (e.g., in a meeting, on vacation, or otherwise unavailable), another authorized contact can receive notifications and respond to account-related requests without delay.
1 vote -
Short Code extensions per User Extension
They would like the option to increase or decrease the number of digits allowed for short code extensions on a per-user extension basis, rather than applying the change to the entire account.
1 vote -
announcement only extension missed calls option to enable disabled notification
announcement only extension, missed calls option to enable disabled notification
1 vote -
Allow administrators to remove a user’s ability to create new users while keeping User Management access enabled.
We would like to request an enhancement that allows administrators to remove a user’s ability to create new users while keeping User Management access enabled.
-Allow administrators to disable the Create/Add User capability independently
-Retain access to other User Management functions such as viewing, editing, or managing existing users.6 votes -
Mark Fax Read in Call Queue
Add the feature to Mark a Fax Read in Call Queue similar to how the option is available for Users.
5 votes -
Allow Singapore Number as Caller ID for UK Account
RingCentral has a current restriction for using a Singapore Number as a caller ID for a UK Account.
Allow Singapore Number as Caller ID for UK Account1 vote -
Ability to view the key presses made by the caller in the performance report
Ability to view the key presses made by the caller in the performance report.
Currently, customers must contact us to determine what occurred during a call and why it was routed to a different extension.
This process would be simplified if there were an option to view this information in the performance report or detailed call logs.
For example, a caller contacts a call queue number and while waiting accidentally presses a key such as #2, resulting in the call being routed to that extension. Currently, to determine why this occurred, then trace the call using Internal tool. However, if…
1 vote -
Dark mode in Admin Interface in RingEX?
It would be a nice to have, not super critical just easier on the eyes.
6 votes -
RingCentral AIR User Roles for Stand Alone accounts
Stand-alone AIR Accounts must have a user role access creation option. We're trying to add a user who can manage AIR Billing access.
1 vote
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