3478 results found
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Bulk Creation Feature for Message-only Extensions
Just like adding user extensions in bulk, having the same feature for message-only extensions will be helpful for accounts handling large-scale operations. This will reduce the time it will take compared to adding them one by one.
3 votes -
Easy access to company site numbers
Customer is requesting to easily access the company site numbers on the admin portal. It is better to see the company site name and the phone number at the same page
3 votes -
Caller notification if the called party is in an active call for AI
Customer want to have feature where the AI receptionist can inform the caller if the person they are calling is busy or not available instead of just providing more options.
2 votes -
Allow RC Call Forwarding to Pending Port TNs
While a porting TN is still held by the losing carrier or the port order has not yet been completed, please allow call forwarding from a RingCentral number to the pending porting TNs within RingCentral.
1 vote -
Periodic tone for Inbound and Outbound Call recording
We need to have an option to adjust the pacing of the Periodic tone for Outbound call and we need to have this feature available for Inbound call as well
1 vote -
Enable Selection or Configuration of Caller ID for Shared Lines in Admin Portal When Using Call Return from Voicemail
Feature Enhancement Request: Enable Selection or Configuration of Caller ID for Shared Lines in Admin Portal When Using Call Return from Voicemail
Current Behavior:
When users listen to voicemail messages over the phone and utilize the call return feature, the outgoing call is automatically placed using the default main phone number as the caller ID. This behavior applies regardless of the line or site the user is associated with.Proposed Enhancement:
Introduce the ability for administrators to configure or allow users to select the appropriate caller ID—specifically the site or shared line caller ID—when initiating a call return from voicemail.…2 votes -
Feature Request: Call Queue Configuration Export
Feature Summary:
• Provide an option within the RingEX Admin Portal to export Call Queue configurations, including:
• Queue extension numbers
• Queue members
• Call duration settings
• Ring type (e.g., simultaneous, sequential)
• Any other relevant call handling rules
Use Case:
• Customers who need to migrate like from RC partners to RC Direct or replicate call queue settingss—currently have no way to export these configurations. This creates additional manual work and increases the risk of misconfiguration.Proposed Solution:
• Introduce an "Export Call Queue Settings" feature within the Admin Portal• Provide CSV or JSON export format…
5 votes -
The ability to block calls with no caller ID and to recognize if the number has been identified as a spam caller in the past.
The ability to block calls with no caller ID and to recognize if the number has been identified as a spam caller in the past.
1 vote -
Add Direct Number should let me pick numbers from my account
When I'm on a user extension or call queue, and I click the Add Direct Number button, I should have the ability to add a number from any available phone number on my account.
Currently, this process will only let me order a new phone number.
In order to add an existing phone number to a call queue or extension, I have to navigate to my phone number inventory, and then assign a number from there. This is inefficient when programming a new system.
3 votes -
View-Only Permission for Phone System Settings
Currently, there is no option to assign view-only permissions for the Phone System tab and its associated settings. When access is granted, users automatically have full editing rights, which can lead to unintended changes.
Impact:
Many organizations require the ability to allow certain users to view Phone System configurations without the ability to modify them. This restriction helps maintain security and control while enabling transparency.Requested Improvement:
Please add the capability to assign view-only permissions specifically for the Phone System settings, including but not limited to:Auto Receptionist
Company Numbers
Emergency Response Locations
Groups and Group Templates
Phones & Devices
…
2 votes -
Login and Logout Time Report That Includes Titles and Departments in RingEX
Customer wants to generate a report for login and logout times for RingCentral devices including Titles and Departments for their users in RingEX platform.
2 votes -
Contact Email (optional)
When editing the welcome email via the Admin Portal it is forcing the customer to put in a contact email in an (OPTIONAL) field. If it's optional why does the customer have to put in an email? Optional must be remove since it's showing as a required field.
- Admin Portal - More - Account Settings
- Appearance - Email Notifications
- Contact Email (optional)
2 votes -
Detailed View of Reports in the Admin Portal
Although we have a view in Admin Portal where users will be able to see the number of abandoned calls on a specific date, it would be better if we could also have an additional option to get a detailed report of these abandoned calls, including the exact date and time where these abandoned calls happened, the status of the agents on a queue when it happened and an option to see if the disconnect was really performed by callers or by anyone within the call queue.
Additionally, it would also be best if there is a specific view in…
2 votes -
Manually provide call recording disclaimer and record all calls
So you are telling me if I turn off Smart ACR, I have no choice but to have the disclaimer play automatically for every single call and there is no way around that? When I first onboarded, they told me there was a work around. If there is not, I was given false information prior to signing the contract.
Wants to have a feature to do manual call recording, disclaimer, or manually provide it to their client or customer,a nd make sure that all calls are still recorded in the system
1 vote -
The ability to generate a report for users who logged in or did not log in on the RingCentral App.
The ability to generate a report that will shows the list of users who logged in or did not logged on the RC app and including the report shows who are the users installed or deleted the RingCentral App.
5 votes -
Include Phone Model column when viewing Phones & Devices
Include Phone Model column when viewing any of the pages under Phones & Devices.
3 votes -
Ability to track users activity
Ability to track users activity including
- All the changes made.
- All the things that was viewed on admin portal.
- Device use to login.
1 vote -
Call Log Report for External Numbers (forward calls)
Generate an accurate call logs that includes results for call forwaded to an external number
1 vote -
External Shared Directory Contact Name Section on Call Log
To make use of the uploaded External Shared Directory, please add a column on the call log that shows the name of the contact saved on external shared directory.
2 votes -
Ability to toggle off the email notification received by the main super admin for account changes
Ability to toggle off the email notification received by the main super admin for account changes
1 vote
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